• Humility & grace: distinct muscles that work best together
• The no-call/no-show that wasn’t: correcting assumptions with care
• Disagreeing without demeaning: honesty rooted in respect
• Modeling connection: Scott moving furniture in dress shoes; a father’s everyday compassion
• Integrity = what we do when no one’s watching
• Daily habit: know your “bliss,” reset with people, then re-enter the work

Listener reflection: Where can you swap a snap judgment for a curious check-in today?

• What connection means as a leader, parent, clinician, friend
• Residents and families as the real teachers of patient experience
• The “poinsettias in April” lesson: small signals shape big trust
• Why a health-tech conference led with connection (not features)
• Data & AI: accelerants that free us to be more human, not less
• Productive disagreement and patient advocacy across disciplines
• Trust + respect as the ground rules for hard conversations

Listener reflection: What small signal could you fix today to raise trust immediately?

• Resilience ≠ endless pushing: build comfort with discomfort; use challenge as a team-bonding accelerator when you face it together.
• Spot team drift early: when tension comes from the team, independence erodes the common goal—realign to the patient and the shared mission.
• Deciding in the fog: use process of elimination; discuss “bad options” to strengthen the good one; define success signals before you move.
• Easy path vs. hard path: easy isn’t “wrong.” If you don’t cut a new road today, pre-plan what it would take to cut it tomorrow.
• Experimentation culture: separate the person from the work (DISC lens) to reduce shame, increase learning, and invite bold ideas.
• Effective communication: don’t just send—ensure receipt. Mind timing, channel, and context. Don’t “info-dump” to transfer responsibility.
• A small shift for tomorrow: extend grace to yourself, ask a trusted teammate for perspective, and take one clear next step.
• Mentioned frameworks & phrases: process of elimination, “I’m in charge of me,” next right step, psychological safety, DISC, success signals, team over solo.

• Introduction to the theme: leading through complexity vs. change
• Decision-making under pressure and the challenge of “armchair quarterbacking”
• Why the quality of information matters more than speed of decision-making
• The paradox of slowing down and speeding up in decision-making
• How government policy (like telehealth regulations) creates ripple effects of complexity in healthcare
• The power of teams vs. individual leadership in healthcare decision-making
• Personal insights from Matt’s background in sports and leadership
• Early exploration of resilience: pushing through vs. preventing burnout
• This is Part 1 of 2 — subscribe so you don’t miss Part 2, where we discuss how leaders can foster resilience in themselves and their teams.

Key Takeaways

• Coaching ≠ outperforming. Performance expertise and coaching expertise are different muscles.
• Discomfort is data. If growth feels easy, you’re probably not growing.
• Trust follows vulnerability. Coaching conversations require safety, time, and honesty.
• Aim feedback at the work. Focus on the task/approach, not the person.
• Decide your mode. Coach, teach, or direct based on the question, urgency, and learning goal.
• Beat imposter syndrome with action. If the finish line is fuzzy, take the next step and practice.

• Jamie and Matt discuss the idea of “experiencing wellness” through hormone therapy and health practices.
• Matt reflects on some of his favorite bosses and what they had in common.
• The conversation shifts into how great leaders act like coaches—seeing potential and helping others develop it.
• Matt explains how coaching differs from supervising or managing, with curiosity as a key factor.
• The role of different learning styles and how coaching adapts to each.
• How coaching shapes workplace culture, using examples from Your Health and its leadership approach.
• Teaser for part two, where they continue exploring the role of coaching in leadership.

• Jamie’s story of regret: the trapeze he didn’t swing on in El Salvador.
• How regret often comes not from what we did, but what we avoided.
• Fear’s purpose: when it protects us and when it holds us back.
• Biblical and historical reminders that “do not fear” is a universal human need.
• The role of encouragement from spouses, friends, and colleagues in building courage.
• How fear of failure causes inaction — and why inaction is often worse than failure.
• Practical steps for leaders to cultivate courage and embrace discomfort.

• Jamie’s Mexico trip, Spanish lessons, and the joy of learning new things.
• The two types of people: those who want to learn more vs. those who defend what they already know.
• How discomfort fuels growth and why it’s often the best teacher.
• Matt’s story of replacing his hot water heater — and the lessons about courage, failure, and support.
• The role of fear of failure and fear of disappointment in leadership.
• Why every courageous act carries risk — and how to weigh it wisely.
• The importance of having a “cheering section” in your life, from spouses to mentors.