• Humility & grace: distinct muscles that work best together
• The no-call/no-show that wasn’t: correcting assumptions with care
• Disagreeing without demeaning: honesty rooted in respect
• Modeling connection: Scott moving furniture in dress shoes; a father’s everyday compassion
• Integrity = what we do when no one’s watching
• Daily habit: know your “bliss,” reset with people, then re-enter the work

Listener reflection: Where can you swap a snap judgment for a curious check-in today?

• What connection means as a leader, parent, clinician, friend
• Residents and families as the real teachers of patient experience
• The “poinsettias in April” lesson: small signals shape big trust
• Why a health-tech conference led with connection (not features)
• Data & AI: accelerants that free us to be more human, not less
• Productive disagreement and patient advocacy across disciplines
• Trust + respect as the ground rules for hard conversations

Listener reflection: What small signal could you fix today to raise trust immediately?

• Resilience ≠ endless pushing: build comfort with discomfort; use challenge as a team-bonding accelerator when you face it together.
• Spot team drift early: when tension comes from the team, independence erodes the common goal—realign to the patient and the shared mission.
• Deciding in the fog: use process of elimination; discuss “bad options” to strengthen the good one; define success signals before you move.
• Easy path vs. hard path: easy isn’t “wrong.” If you don’t cut a new road today, pre-plan what it would take to cut it tomorrow.
• Experimentation culture: separate the person from the work (DISC lens) to reduce shame, increase learning, and invite bold ideas.
• Effective communication: don’t just send—ensure receipt. Mind timing, channel, and context. Don’t “info-dump” to transfer responsibility.
• A small shift for tomorrow: extend grace to yourself, ask a trusted teammate for perspective, and take one clear next step.
• Mentioned frameworks & phrases: process of elimination, “I’m in charge of me,” next right step, psychological safety, DISC, success signals, team over solo.