An inspiring chat resulting in the following wisdom

Excellence is all about thorough application of best practices observed in each element that leads to the best-in-class outcome.

Excellence is also about the disciplined focused meticulous work with attention to detail.

Cascaded top-down supervision of the quality of work through the hierarchy by all leaders is a lynchpin of excellence by constant mentoring to evolve an excellence attitude.

Excellence comes from within through personal dignity and honour, and key is inculcating this mindset in everyone.

The front-line-leaders, ideally should spend a maximum of 5-10% of their time for activities other than daily work management, supervision and mentoring.

Enabling the front-line-leaders to spend at least 90-95% of their time for daily work management, supervision and mentoring, using technology, combined with regular retraining of the skills needed for leading individual contributors, can leapfrog excellence in India.

Proper rewards and recognition further catalyses the excellence culture in organisations.

Attempting product and service excellence based on assumptions of the stakeholder needs and expectations is a recipe for disaster. The key is to speak and ask the stakeholders, especially potential customers.

Startup excellence is all about creating and offering value added products and service at least or more than the prevailing market price, while creating a significant value based on the Total Cost of Ownership. The key is to work on branding and positioning from the initial stage, while ensuring survival till the sale with the right price is possible.

Continual Learning driven by a purpose is the key to excellence.