In this episode of Digital Transformation Survivors, host Julian Tedstone sits down with Simon Sanett, Senior Group Digital Manager at National Grid, to unpack the realities of leading digital transformation inside one of the UK’s most critical infrastructure organisations.

Simon shares his journey from the music industry’s frontlines during the Napster era to heading up a complex digital estate that spans continents and audiences—from bill-paying US energy consumers to UK-based policymakers, investors, and regulators. Together, they explore how Simon’s team at National Grid is evolving from traditional project-based delivery to a modern, agile, product-led approach.

You’ll hear:

• How to align digital experience with diverse user intents

• Why agile isn’t always as ‘agile’ as people think—and how to get it right

• How product thinking, strategic partnerships, and a “one team” culture are helping National Grid scale digital operations

• The unique challenges of innovation in a highly regulated, security-conscious environment

• Where AI, user personalization, and continuous feedback loops fit into the future of energy sector websites

Whether you’re managing a large digital estate or seeking inspiration to modernise legacy processes, this episode offers actionable insight, delivered with humility and clarity by a true digital survivor.

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