In episode 35, Mandy Haeburn-Little chats with David Scutt, Head of Software Sales EMEA at HP, the global technology leader, operating in 170 countries and shipping three devices every second!

David begins the conversation by outlining the core focus areas of the business, which are Personal Computing & Printing, 3D Printing, Hybrid Work, and Gaming. Essentially, they provide innovative workforce solutions where security and sustainability are non-negotiable deliverables across everything they do.

David provides some insight into how they maintain cyber security across the business using things like the HP Work Relationship Index to gain valuable insights into user needs and trends. He cites an astonishing example whereby their research revealed that only 27% of knowledge workers responding to a survey believed they had the tools to do their job! David goes on to explain why this information is essential to enable HP to provide innovative solutions that ultimately make work easier while improving efficiency and productivity.

Mandy and David also discuss the HP Customer First Community, where employees share customer experiences to help build solutions and address specific problems, reinforcing HP's commitment to enabling users to work without worry by focusing on making products secure by design.

David also explains why becoming a National Ambassador was important to HP, and he acknowledges the importance of the SME community to the UK economy, many of whom are HP customers.

Sustainability is paramount at HP. David explains what they are already doing to ensure materials are in use longer. He highlights that 95% of home and office printers shipped in 2023 included recycled materials, and HP-branded paper and paper-based packaging are derived from certified recycled sources. These are just a couple of examples of HP's approach to sustainability, which is central to everything they do.

It's an interesting conversation that provides genuine insight into HP and how the user experience drives everything it does.