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In this conversation, we chat with Andrew Freeburg about effective strategies for tackling supermarket refrigeration service calls. Andrew shares insights from his nearly 20 years of experience and thousands of calls, including technical advice and the value of building relationships with customers. We also dive into avoiding common pitfalls technicians often face and tips for technicians to build confidence and tackle supermarket service calls faster and more effectively.

In this episode, we discuss:

-Tips for building confidence on service calls

-Importance of communication in service calls

-Effective pre-call preparation

-Common mistakes on service calls

-Building relationships with customers

-New customers and stores

-Fixing the customer's problem

-Professionalism on calls

-Building trust with customers

-Handling service calls efficiently

Helpful Links & Resources:

Supermarket Service Call Workshop - June 30th, 2025 (sign up here)

Episode 300. The Power of Training and Development in Refrigeration with Andrew Freeburg

Episode 250. Service Call Stories and Troubleshooting Tips with Andrew Freeburg

Episode 201. Removing the Fear of CO2 Refrigeration with Andrew Freeburg

Andrew Freeburg on LinkedIn