In Episode 18 we spoke to Graham Norris and Dean Crews about their journey in hospitality and the recent launch of InnPractice. In this episode, we welcome Dean back to explore the deep impact of mentorship within the hospitality industry. We discuss the realities of supporting people in a high-pressure sector where human connection often makes the difference between staying and walking away.

Dean shares some personal stories – from hard truths in kitchen brigades to unexpected lessons in leadership and empathy. We discuss the changing nature of pastoral care in hospitality, the responsibility of employers to nurture not just skills but wellbeing, and the fine line between mentorship, management, and sponsorship.

Connect with Us:

• Email: ⁠⁠podcast@gohalo.co.uk

• Website:⁠⁠ www.gohalo.co.uk⁠⁠

• Instagram: ⁠⁠@haloitsmichael⁠⁠ and ⁠⁠@haloitsashleigh⁠⁠

• LinkedIn: ⁠⁠Halo Business Consulting⁠⁠

Don’t forget to like, subscribe, or follow “The Halo Effect: Hospitality Stories with Ashleigh and Michael Donald” on your preferred podcast platform. Please get in touch if you would like to see us discuss a particular subject on a future episode.

We would love to invite fellow hospitality professionals and entrepreneurs to join us on future episodes so please DM us via socials or email podcast@gohalo.co.uk if you are interested.