Episode 174 - Feedback Faux Pas: How Poor Follow-Up Kills Credibility
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Episode 174 - Feedback Faux Pas: How Poor Follow-Up Kills Credibility
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About this listen
In this episode of Cut The Chase, Diego and Aaron Davis delve into effective strategies for delivering news to clients, whether it’s good, bad, or neutral. They emphasise the importance of providing factual comparisons rather than opinions, validating feedback with concrete examples, and framing information in a way that maintains trust. The discussion also covers how to handle building reports, manage client expectations, and maintain clear, open communication to avoid misunderstandings. The key takeaway is the importance of honesty and transparency in client-agent relationships to maintain credibility, especially in a competitive marketplace.
Timestamps:
00:00 Introduction to Cut The Chase
00:18 Delivering News to Clients
01:05 Handling Buyer Feedback
01:24 Building Reports and Concessions
02:03 Effective Communication with Vendors
03:48 Understanding Vendor Reports
05:44 Addressing Issues Directly
06:15 Conclusion