When we can reframe these complaints into requests, now we start to become problem solvers and connectors in the organization.- Traci Austin

In this episode of the People Dividend, host Mike Horne interviews HR expert Tracy Austin, who shares her journey from traditional HR roles to impactful leadership in small organizations. Tracy discusses the importance of understanding employee complaints as requests, the need for clear business and people strategies, and the critical role of engagement and retention in the trades. She emphasizes the significance of building strong relationships and trust within teams, the business imperative of diversity, and the invisible yet vital role of HR in fostering a positive organizational culture.

Key Points:

• How understanding complaints as requests can transform HR's role.

• Why strong relationships and trust are essential for a healthy culture.

• Having clear retention strategies that focus on individual employee needs.

Links:

Learn more about Mike Horne on Linkedin

Email Mike at mike@mike-horne.com

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Schedule a Discovery Call with Mike: https://calendly.com/mikehorne/15-minute-discovery-call-with-mike

Learn More about Traci Austin

https://elevatedtalentconsulting.com/

https://www.linkedin.com/in/traci-austin/