In Episode 19, host John DeTerlizzi and co-host Kerry O'Connor, of the Hode Group, engage with guests, Nick Mowat and Amy Howard from Steelite International. They discuss the importance of tabletop supplies in the culinary and hospitality industry, the role of showrooms in customer engagement, and common mistakes operators make when selecting products. The conversation highlights Steelite's extensive product range and emphasizes the need for continuity in restaurant supplies to enhance customer experience.

Takeaways

• Steelite International holds a significant share of the tabletop market, estimated at around 40%.
• Customer engagement through showrooms is crucial for understanding needs and preferences.
• Timing is essential; operators should prioritize tabletop decisions early in the restaurant setup process.
• Commercial-grade products are designed to withstand the rigors of the hospitality industry.
• Continuity of product is vital for maintaining a consistent guest experience.
• Steelite offers a wide range of products, from basic to high-end, catering to various customer needs.
• Operators should consult with Steelite representatives for tailored advice and support.
• The showroom experience allows customers to see and feel products before making decisions.
• Understanding budget constraints is key to selecting the right products for a restaurant.
• Having enough product on hand is essential for seamless service during busy times.

Chapters

00:00 Show Open & Introductions 03:00 Welcome to Steelite International 05:00 Customer Engagement 08:12 Timelines with Tabletop 12:32 Common Mistakes in Tabletop Decisions 12:53 The Importance of Product Continuity 17:22 Exploring Steelite's Product Range 18:20 Advice for Operators and Distributors 19:31 The Showroom Process and Customer Interaction

Links

- Explore our innovative, industry leading lineup of manufacturers we rep at: www.hodegroup.com

- Visit the Hode Group Chicago Showroom: hodegroupshowroom.com

- Listen to Let’s Set Your Table on Apple Podcasts