What if the biggest threat to your cyber claims portfolio isn’t ransomware—but a spreadsheet buried in someone’s inbox?

In this episode, host Anthony Hess chats with John Spiehs, Head of Claims at Converge, about what’s shifting in the cyber claims space—and what insurance professionals should have on their radar.

John breaks down how Converge is leading efforts to simplify Business Interruption (BI) claims with a cleaner, more intuitive, top-down approach. He also digs into the growing exposure around data privacy, where even small incidents can trigger costly class actions. Finally, he explains what’s getting lost as the market softens, why vendor relationships matter more than price tags, and the kind of talent today’s claims teams really need.


You'll learn:

1. Why BI claims are evolving, and how Converge is simplifying the process
2. Why data privacy and class actions are emerging as cyber’s new frontier
3. Why soft market dynamics threaten underwriting discipline
4. How poor email habits can explode breach costs overnight
5. What defines a strong vendor partnership, beyond cut-rate solutions

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Get in touch with John Spiehs on LinkedIn: https://www.linkedin.com/in/john-s-b981337/


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About the host Anthony Hess:
Anthony is passionate about cyber insurance. He is the CEO of Asceris, which supports clients to respond to cyber incidents quickly and effectively. Originally from the US, Anthony now lives in Europe with his wife and two children.

Get in touch with Anthony on LinkedIn: https://www.linkedin.com/in/anthonyhess/ or email: ahess@asceris.com.

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Thanks to our friends at SAWOO for producing this episode with us!