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In this episode, Bryan and Mike are joined by Kirby Sawyer, owner of Super Rupair in Boulder, Colorado, a shop specializing exclusively in Subaru repair. Kirby shares the story of building a thriving, high-volume specialty shop, including his unique journey from employee to future owner. Of course, they get into charging for diag and why training is critical.

00:00 "Meet Kirby Sawyer"

03:34 "Mobile Diagnostics and Accountability"

06:55 "Nissan's Legal Name Battle"

11:40 Obsolete Subaru Glass Stockpile

14:48 Economical but Prone to Corrosion

16:27 Bar Trick with Number Cards

19:47 Endless Subaru Cycle

24:27 "Awkward Car Exchange Moment"

28:58 Battery Tester Insights

32:34 Turnover and Pay Plan Success

33:23 Techs Improve Efficiency Rapidly

37:38 Offer to Buy High-Mileage Accord

39:43 Car Sales and Friend Recommendations

44:44 Expo Hospitality Suite Sponsored

48:47 "Refusal and Recommendation Story"

51:18 "Shop Dog Comfort Gone Awry"

54:16 "Farmer's Essential Values Test"