Ep 21: Hiring Hacks & Operational Breakthroughs with Casandra Barrett

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Key Takeaways

Casandra transitioned from VA to operations consultant by solving problems and scaling alongside businesses.
Agencies often mistake urgency for growth; slowing down is often essential for sustainable scaling.
Common agency pain points include lack of operational structure, burnout, and perfectionism masked as high standards.
When onboarding becomes overwhelming, raising rates and delaying start dates can maintain service quality.
Strong operations begin with understanding both yourself and your team emotionally and strategically.
Hiring from Facebook groups—especially for entry-level roles—is highly effective when paired with solid filtering systems.
Casandra built a custom talent database to streamline recruitment and keep top candidates warm.
The agency business is “people all the way down”; emotional regulation and empathy are essential leadership tools.

Check out Casandra's agency here:

https://www.handledoc.com/

Get the Growth Spotlight Vault for free and start turning casual client convo's into referrals:
https://www.agencyuplift.co/vault

Sean’s Links:

🔗 Sean Lang on LinkedIn
🌐 Agency Uplift Skool Group
🛒 Social Commerce Club

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