Glen Poulos has decades of sales experience living in Canada. His book, “Never Sit in the Lobby”, provides both men and women guidance on successful sales techniques on “what to do” and equally important “what not to do”. It doesn’t matter if you are selling in Canada, the US or somewhere on the continent of Africa, selling a product requires the same training everywhere. Glen grew up in Niagara Falls where he learned “customer service” skills at an early age working and living in his parents hotel for years. He later worked for the Canadian government in the Arctic when he was told, “You work effort is not compatible with that of a government employee. You work too hard. You need a job in the private sector in sales.” Our conversation, dives into the importance of “maintaining the relationship and friendship" is a key to successful sales. “Coming in second is painful, so learn to move on to a new customer sooner than later when the sale is not there”. People are looking for reasons not to do business with you, so Glen talks about the importance of proper manners at the table, what to order, and how to eat to impress your prospective client. If just remember, "You always want to be a pleasure to be around, you will do well".
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