In this episode, we tackle the delicate art of managing team conflict effectively. We explore how leaders often get conflict wrong—either by avoiding it completely or jumping in too aggressively—and share practical strategies for navigating disagreements in a way that builds trust rather than erodes it. Join us as we discuss when to step in, when to step back, and how to create an environment where constructive conflict can actually strengthen your team.

Key points from this episode

• Why conflict avoidance is often more damaging than the conflict itself
• How to recognise different types of conflict and respond appropriately
• The importance of listening as your first response to emerging team tensions
• When to intervene versus when to let team members work through issues themselves
• Creating team agreements about handling conflict before problems arise

00:00 Introduction and Topic Overview

01:00 How Leaders Get Conflict Wrong: Avoidance and Aggression

03:00 The Value of Positive Conflict in Teams

06:00 Recognising the Different Types of Conflict

08:00 The Power of Listening Before Acting

12:00 When to Step In vs When to Step Back

15:00 Having the Right Conversations at the Right Time

19:00 Handling the Team Member Who Consistently Creates Issues

22:00 Quick Wins for Better Conflict Management

Useful Links

Four Types of Conflict Episode

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Connect with Pam on LinkedIn: https://www.linkedin.com/in/pamelalangan/

Connect with Jacqui on LinkedIn: https://www.linkedin.com/in/jacqui-jagger/

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