In this “DYNAMIC” episode, Andrew Reed, speaking to hundreds of CEOs and Senior Executives in a national broadcast, makes a compelling case: Your Company’s Quality is No More or Less than the Quality of your People Development System! Hard-earned lessons, through blood experience and insights, are shared as Andrew INTRODUCES the utterly important of this topic that 90% of companies MISS and thus become average, mediocre - the 50th percentile.

Background: Take it from experience… MVI goes THOUSANDS of phone interactions and averages 2 ½ YEARS without a single call not answered within 3 rings by a competent, intelligent person. Or how MVI goes more than 8 months between even a single service failure or complaint from a client. There is zero BS here! This all comes from FOCUS, something any organization can do if it truly wants to, on a creating a “culture” super-soaked in High Standards fused with DEEP Meaning & Purpose and PROFOUND emphasis on teaching Accountability – and how it is LIFE-CHANGING!

This podcast is the Beginning of this journey! And as the Beatles sang… We all need or could benefit “With a little bit of help from our Friends!”

Chapter Markers

(00:00) Intro

(01:11) People Development Is the Center of the Universe

(03:13) Four Pillars: Attraction, Selection, Development, Retention

(04:30) Designing a Transformative People Development System

(06:01) Awakening and Internal Work: Where It All Starts

(08:01) Benchmarking and Data Extraction for World-Class Insight

(09:59) Excellence Begins with Human Beings

(12:45) Reality vs Academic Theory: What Actually Works

(14:18) Focus as the Root of Quality

(17:18) Sequencing, Manuals & Training: Teaching with Intention

(20:38) Self-Reliance and Ownership: A Mature Organization

(22:19) Preparedness and the Power to Help Others

(25:18) Linking Cause and Effect for Cultural Impact

(26:30) The Model vs Traditional Management

(29:05) Fixing Hiring & Retention via People Systems

(30:23) Suspend Beliefs to Learn: Everything Is Alive

(33:13) We Don’t Know How We Learn—Only That We Can

(35:00) The Gardener’s Role: Creating the Conditions

(37:25) Intentional Culture Design: Liberation of Potential

(39:05) Consciousness and Standards: The Hard Work of Quality

(41:03) Why Quality Is Always Equal to People System Strength

(42:48) First-Day Signaling: Creating a High-Standard Environment

(45:00) The Attraction of High Standards

(46:43) Closing

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

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MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“All topics are infinite… the only path to true excellence is through the development of human beings.”