Ep. 10: Mastering Customer Service & Shop Life
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Ep. 10: Mastering Customer Service & Shop Life
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On this episode of Whatcha Makin', Alex Duffey and Alex Adams pull back the curtain on the business side of being a maker with a deep dive into customer service. From quoting custom orders and setting clear lead times to handling problem customers, they share invaluable advice on communication, deposits, and follow-ups. Whether you're selling at a bustling market or through your website, this episode is packed with tips on how to turn one-time buyers into loyal customers.
But it’s not all business—hear what’s been happening in the shop, including Duffey's work on Squirrel Feeders and wooden NES carts, and Adams's adventures in 3D printing dragons for the county fair. Find out what broke this week (think failed prints and busted tools) and get the scoop on their sales strategies from various events. Plus, in "Whatcha Watchin'," they highlight incredible projects from fellow makers like intricate scroll saw art and beautiful wooden boats.
Tune in for a masterclass in maker-level customer service, behind-the-scenes shop talk, and plenty of inspiration for your next project!
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