
Earn Trust, Keep Customers: The 3 T's That Transform Business
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
-
Narrated by:
-
By:
About this listen
In this episode Danny Murphy interviews Dick Erickson about leadership and the three T's: trust, transparency, and touchability. Using real stories from the tire business, they show how honest pricing, clear communication, clean facilities, professional appearance, and being accessible create loyal customers.
Practical examples cover phone manners, appointments, handling mistakes, and how small details build credibility and lasting relationships that support profit sharing and business success.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.