On this episode of Dental Business Excellence, co-hosts Adrian Baines and Christian White discuss some basic SEO tips for dentists to help your practice rank higher in the Google search results. Adrian shares the biggest mistake dentists make on their Google Business Profile that can bury your clinic in the search results.

Get A Free Dental SEO Strategy Session Here:

https://ampdentalseo.com/services/seo-for-dentists/

On this episode of Dental Business Excellence, co-hosts Adrian Baines and Christian White have a conversation with Kay Hickey, a clinical efficiency consultant from Zirc Dental Products. They discuss how Zirc’s color-coded organizer systems make procedures faster and easier for you and your staff and more comfortable for your patients.

Resources:

https://www.zirc.com/

https://ampdentalseo.com/

https://www.whitedentalconsulting.com/

Connect with Kay Hickey

763-251-3029

kay@zirc.com

On this episode of Dental Business Excellence, my co-host Christian White and I have a conversation with JD Dammeier, a reputation marketing expert that has been in the digital marketing industry for 12 years about the importance of online reviews for dentists. We discuss how to respond to negative reviews and get more positive ones from patients.

-Resources

https://ampdentalseo.com/services/reputation-management/

https://www.whitedentalconsulting.com/

https://bizinga.com/

How to Respond to Negative Reviews

#1 Be HIPPA compliant: Do not publicly acknowledge that a reviewer is a patient. Even if you know who it is.

#2 Don’t stress, stay calm. Nobody is perfect. We all make mistakes. Accept some imperfections. Learn from the feedback and do better.

#3 Reply to the review ASAP, but if you are mad wait until you are calm and cool to write a response. Never be defensive or especially offensive.

**A good example of a HIPPA-compliant reply that can be used for any negative review is: We are sorry to hear that. Thank you for the feedback. Please call our office so we can help.**

#4 Have a one-to-one conversation with the patient. If the concern is legitimate offer a solution. Most people just want to be heard, feel like you really care about them, and that you will do better to improve their experience with you.

#5 If you fixed their issue, you can ask the patient to update their review.

#6 Get a consistent flow of positive reviews to push down any negative ones.

Read this post from our blog to learn more about leveraging reviews to attract new patients online...

https://ampdentalseo.com/the-value-of-dental-reputation-management/

On this episode of Dental Business Excellence, we discuss some ways to keep your practice’s bottom line healthy in 2023 with Theresa El-Hage, a business banking expert that has been with US Bank for nearly 18 years.

Connect with Theresa here!

612.364.0351

theresa.elhage@usbank.com

linkedin.com/in/theresa-el-hage-1018791a0

In this episode, we talk with Dr. Frank Milnar about how clinical mentoring helps new and experienced dentists improve their dentistry skills. Dr. Frank is an internationally recognized dental educator. He has been practicing dentistry for over 40 years. Listen in to learn more about mentoring for dentists.

Resource Links:

https://milnarmentoring.com/

https://www.whitedentalconsulting.com/

https://ampdentalseo.com/

How can private practice dentists continue to consistently attract new patients in the middle of a recession?

Listen to this special episode to learn:

1. The first phone call with a new patient is EVERYTHING!

2. Why dentists should call the new patient the night before.

3. Giving a patient an office tour

4. Showing patients how you keep them safe from Covid and other diseases.

5. The new patient experience begins with seeing the dentist at the start of an appointment.

6. Solutions for making dentistry affordable and easy to pay for

Resource Links:

https://www.whitedentalconsulting.com/

In this episode we talk about dental SEO, specifically how dentists can leverage digital marketing, local SEO, and online reviews, to compete against DSOs for new patients on Google search.

Resource Links:

https://ampdentalseo.com/

https://www.whitedentalconsulting.com/