How can we improve the decision making in others? When we are delivering adventure to others, it isn’t just the leader that needs to have good judgment. In every activity, there is a degree of decision-making skills that participants are going to need to be able to have, and if they don’t, the odds of achieving a good outcome start to go down.

There is of course another dimension to this in that many guides and instructors aren’t just leading guests, friends or family. They may also be supervising or working with other guides or instructors.

In this episode, we are joined by master guide, instructor, outdoor educator and friend of the show Bruce Wilson. Bruce returns to Delivering Adventure to explore how we can help others to improve their decision-making skills.

When it comes to outdoor education and leadership training, Bruce is literally a Jack of all trades. Bruce is an ACMG Hiking Guide. He is a sea kayak guide and guide trainer for the Association of Sea Kayak Guides. He is an avalanche educator for Avalanche Canada.

Bruce is a certified instructor in the Wim Hof Method, he has a master’s degree in leadership, and is a Vision Quest instructor, just to name a few of his many qualifications and certifications.

He currently instructs the Outdoor Recreation Management Program at Capilano University in North Vancouver. He also provides coaching and guiding through his company Warrior Wolf Guide Services and Coaching.

In this episode of Delivering Adventure, Bruce shares key strategies that leaders can use to help others to improves their decision making.

Key takeaways

How can we help others to make better decisions?

Trust Them: Whether we like it or not, we have to trust the decision making and judgement of others. Micromanaging everything is not a sustainable option for anyone in a leadership position, and it can be argued that that isn’t even leadership!

Create Opportunities: We need to give people the opportunity to make decisions. Decision-making is a skill. To develop skills, people need time on task to practice.

Right Process: Teaching them the right process can help to set them up for success. Part of this requires us to model and then explain what a good decision-making process is.

Go to Completion: It is important to let people bring their decisions to completion: this allows them to see and experience the consequences firsthand. This increases learning.

Take it Seriously: Treat every moment as if it is real. This can eliminate the risk of developing bad habits. It also maximizes the learning.

Guest Bio

When it comes to outdoor education and leadership training, Bruce is literally a Jack of all trades. Bruce is an ACMG Hiking Guide. He is a sea kayak guide and guide trainer for the Association of Sea Kayak Guides. He is an avalanche educator for Avalanche Canada.

Bruce is a certified instructor in the Wim Hof Method, he has a master’s degree in leadership, and is a Vision Quest instructor, just to name a few of his many qualifications and certifications.

He currently instructs the Outdoor Recreation Management Program at Capilano University in North Vancouver. He also provides coaching and guiding through his company Warrior Wolf Guide Services and Coaching.

Guest Links

https://www.snowolf.ca

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How can leaders use self-reflection as a development tool with others? Self-reflection is one of the most effective learning and development tools that a leader can use with themselves and their team members.

Self-reflection can help everyone to learn from any mistakes that were made, flaws in systems that were uses, and to analyze actions that were taken.

When guides and instructors use reflection with their guests, they create an opportunity to become aware of and to address problems. It also creates an opportunity to highlight learning opportunities and to ensure that everyone leaves with an accurate memory of events.

In this episode of Delivering Adventure, Bill Mark joins Jordy and Chris to explore how leaders can use self-reflection with others.

Bill Mark is a CSGA Certified Ski Guide and Guide Trainer. He has spent over Forty years in the ski industry working in ski patrol and as a guide. Bill’s current role is the Assistant Director of Ski Operations and Senior Lead Heli-Ski Guide for Mike Wiegle’s Heli-Skiing.

Bill has extensive experience working with large teams of guides in high-risk environments where self-reflection is an essential tool for learning and development.

Bill shares how leaders can use self-reflection with themselves and others effectively to improve sharing and leverage learning.

Key Takeaways

Using self-reflection as a leader effectively requires:

Developing a Culture of Self-Reflection: Self-reflection is an essential component of developing a responsible risk-taking culture within teams. It is also one trait that can separate amateurs from true professionals. To leverage self-reflection, teams need to create a culture where self-reflection is encouraged and the time for it is set aside. This means scheduling it into the day and finding ways to make it a sustainable habit.

Create Phycological Safety: Self-reflection only works if people are forthcoming and truthful with events, actions and thinking. To create an environment of open and honest communication, team members need to feel safe. To accomplish this, people should be rewarded for sharing mistakes instead of being punished or shamed. This is an essential component of creating psychological safety within the group.

Look for Trends and Patterns: Humans are creatures of habit. When using self-reflection with others, leaders should be actively looking for unhealthy patterns or weakness in systems regardless of the outcomes. Correcting negative patterns, biases in decision making or poorly constructed or executed processes early, is an essential part of preventing future mishaps.

Mentorship and Training (up for success): Leaders may need to train mentors and trainers how to use self-reflection effectively. It is a mistake to think that people in leader positions know how to use self-reflection effectively. Leaders may also have to train team members on how they can be mentored more effectively. This includes coaching them how to ask the right questions, how to learn from feedback and where to access mentorship.

Guet Bio

Bill started his career in the adventure industry working as a ski patroller in New Zealand before moving to Whistler for what was meant to be a season. Bill joined the Blackcomb Ski Patrol in 1987. He liked it so much he started doing back-to-back winters shuttling between the Whistler and working ski patrol in Cardrona in New Zealand, where he went on to become the ski patrol director.

In 1991 he joined Mike Weigle’s Heli Skiing as a ski guide. Bill is now the Assistant Director of Ski Operations and Senior Lead Heli-Ski Guide for Mike Wiegle’s Heli-Skiing.

Bill is CSGA L3 certified and has ISIA full certification (from NZ). He also instructs on CSGA courses and on CAA Industry Training Programs.

When it comes to using self-reflection as a skill development

How can we use self-reflection to improve our decision making, performance and experience delivery?

One of the best ways to undertake personal growth as an individual, a risk-taker and leader is to build self-reflection into our day.

Self-reflection can help us to improve our performance, decision making, our delivery of information, and our relationships. While experience can be an essential tool for a guide, instructor and coach to have, experience itself is only good if we learn from it.

In this episode, Jordy and Chris are joined by Tracey Fraser to discuss how we can harness the power of self-reflection more effectively.

Tracey Fraser is the training manager at the Whistler Blackcomb Snow School. She is a certified CSIA Level 4 and PSIC Level 4 ski instructor. She is also a PSIC Level 4 LPT trainer which means that Tracey is certified to train ski instructors at the very highest level.

Tracey shares how we can build self-reflection seamlessly into our day, how we can use it and what it can teach us.

Key Takeaways

How can we use self-reflection on a personal level effectively

Adopt a Growth Mindset: This means approaching situations from the perspective that you want to know how to make them even better in the future, regardless of how well it did or did not go.

Make Time to Reflect: This can include stepping away from others to think about what just happened, making time to ask other people for feedback or taking time at the end of the day to analyze high and low points.

Be Curious with Yourself: This can include asking yourself if there is anything you would want to do differently, asking what went well, what were the challenge points, and what did not go well.

Look for Patterns or Tendencies: We all have ways of doing things that could be problematic and may not be effective. These can include cognitive biases that can compromise our decision making. It can also include flaws in our systems and ways of doing things. Addressing negative patterns is an essential step to improvement.

Embrace Being Vulnerable: It is okay to admit that there is room for you to do things better or to improve. Being vulnerable is not a weakness, it is a strength that you hear in most of our guests.

Be Objective: To do this we have to focus on the facts by being non-judgemental. This includes avoiding the trap of rationalizing our actions to the point that we miss the opportunity to spot weaknesses in what we did.

Guest Bio

Tracey Fraser is the training manager at the Whistler Blackcomb Snow School which is one of the largest Snow Schools in the world with close to fifteen hundred staff. She is also involved with the Professional Ski Instructors of Canada and has worked with the Canadian Ski Instructors Alliance where she Chaired the CSIA Women in Skiing Committee.

Tracey has represented Canada at Interski twice. She is a certified CSIA Level 4 and PSIC Level 4 ski instructor. She is also a PSIC Level 4 LPT trainer which means that Tracey is certified to train ski instructors at the very highest level.

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