The Finance & Insurance (F&I) office plays a pivotal role in dealership profitability — but with increased legal scrutiny and evolving customer expectations, success now hinges on building trust through compliance.

In this episode, Chuck Bryant, NADA Academy Instructor, joins hosts Camron Wilson and Michael Hayes to share what actually works inside a high-performing F&I department. From weekly audits and consistent menus to transparent payment conversations, Chuck walks through how dealerships can create a trustworthy, repeatable process that drives results.

He also breaks down how to define real product value, why some offerings put your store at risk, and what to look for when reviewing your current F&I lineup. If you’re focused on improving performance without sacrificing integrity, this episode is for you.

A resource related to this episode's topic is NADA's Driven Management Guide on "Voluntary Protection Products: A Model Dealership Policy," available online here.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Security isn't just about protection, it’s about control. And for dealerships, that control over data is quickly becoming non-negotiable.

In this episode, Michelle Phelps, Senior Director of Customer Success at Authenticom, joins hosts Camron Wilson and Michael Hayes to explore the importance of dealership data control. They discuss Native Vault, a free resource available to NADA members, and how it helps dealers manage, secure, and optimize their data on their own terms.

Michelle shares real-world examples of what can happen when dealers overshare or lose track of vendor access. The conversation covers compliance risks, the operational impact of dirty data, and how better data practices can strengthen vendor relationships and increase marketing ROI.

This episode offers actionable steps any dealership can take to protect sensitive data, ensure clean data flows, and streamline their digital operations with confidence.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

High prices, tightening incentives, and global uncertainty—Q2 was anything but predictable for the U.S. light-vehicle market.

In this episode, hosts Camron Wilson and Michael Hayes are joined by Patrick Manzi, Chief Economist at the National Automobile Dealers Association, for the first installment of NADA’s new Quarterly Economic Report series. Patrick breaks down the key forces that shaped Q2’s market dynamics, from shifts in consumer demand and inventory levels to the real-world impact of tariffs and affordability challenges.

They also get into what’s ahead for Q3—why used inventory could become critical, how hybrid sales are outpacing EVs, and what dealers should really be watching as inflation and interest rates put more pressure on customers’ wallets.

If you’re looking for grounded insights and actionable perspective on what the data actually means, you’ll want to hit play.

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Presented by The National Automobile Dealers Association
https://www.nada.org/