Customer Experience Patterns Podcast cover art

Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

By: Sam Stern
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About this listen

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.

Sam Stern Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • Rethinking Employee Experience Myths And Reality

    Rethinking Employee Experience Myths And Reality
    Aug 28 2025

    The myths that lead to misguided employee experience initiatives, and how to do employee experience improvements the right way.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    7 mins
  • Why You Should Buck The Trend Of Treating Employees Poorly

    Why You Should Buck The Trend Of Treating Employees Poorly
    Aug 14 2025

    Why the current backlash to all things Employee Experience is short-sighted, misguided and bad for business. Just because you can bully employees doesn't mean you should.


    Find Tamar on LinkedIn


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    25 mins
  • The Exponential CX Team: How One CX Team Increased Its Impact By 50X

    The Exponential CX Team: How One CX Team Increased Its Impact By 50X
    Aug 7 2025

    The Power Core Concept from Jeanne Bliss, the original Chief Customer Officer.


    Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


    My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

    Hosted on Acast. See acast.com/privacy for more information.
    Show More Show Less
    8 mins
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