Business Transformation Pitch with The CX Goalkeeper cover art

Business Transformation Pitch with The CX Goalkeeper

Business Transformation Pitch with The CX Goalkeeper

By: Gregorio Uglioni
Listen for free

About this listen

Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discover how today's leaders are accelerating transformation, leading with purpose, driving innovation, enabling human-centered growth, and creating lasting value across customer, employee, and operational dimensions. Smart insights. Bold ideas. Real impact. Your weekly pitch for a smarter way to lead and grow.2025 Economics Management Management & Leadership
Episodes
  • #273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist
    Dec 29 2025

    Live from LEAD-26 in Zurich. Stephan Siegrist is a professional alpinist. He says leadership means taking the lead when situations are uncomfortable. In mountaineering one person often needs the next rope length and must make small decisions by the centimetre and larger choices every half hour. Some choices are life threatening.

    On a recent Nepal expedition his youngest team member developed high altitude pulmonary sickness. The medical problem required bringing the person down quickly. Stefan decided the team must bring him down. He said the most important thing is that everyone comes back home safely.

    Stefan spoke about risk and crisis. He said if you do not take any risk you do not get forward. He advised to push to the limit but not until it starts bleeding. Over years climbers develop knowledge to find that balance.

    About Stefan Siegrist:

    Professional Alpinist, Climber, Public Speaker. Stephan loves the mountains and he loves sharing the adventure

    Resources
    his webpage: https://stephan-siegrist.ch/

    Please, hit the follow button and leave your feedback:

    Apple Podcast: https://www.cxgoalkeeper.com/apple

    Spotify: https://www.cxgoalkeeper.com/spotify

    Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

    Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

    Show More Show Less
    11 mins
  • #272: Different Beats Better: Branding That Sells Without Selling with David Brier
    Dec 22 2025

    Hear branding advice that shifts focus from "better" to "different." David Brier explains how branding is the art of differentiation. He shows why brands that only tweak visuals fail, and shares real cases: a failed Jaguar rebrand and a successful Napa Fresh relaunch. Learn practical steps and imagination tools.

    About David Brier

    David Brier, known by many as "The Brandfather," is the recipient of 320 international awards and the Presidential Ambassador for Global Entrepreneurship medallion, who has generated over $9 billion in brand value across four decades for companies from startups to Fortune 500s. The bestselling author of "Brand Intervention" and "Rich Brand Poor Brand," Grant Cardone has praised him as "a branding genius" and "brilliant with branding" by Shark Tank's Daymond John.

    Resources

    Rising above the noise
    : https://www.risingabovethenoise.com

    Please, hit the follow button and leave your feedback:
    Apple Podcast: https://www.cxgoalkeeper.com/apple
    Spotify: https://www.cxgoalkeeper.com/spotify

    Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/


    Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

    Show More Show Less
    28 mins
  • #271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold
    Dec 15 2025

    This episode explains how BSI builds for data, AI agents, and digital sovereignty. Markus Brunold shares the company mission, cloud and AI model choices, and how human roles and AI agents work together. Hear concrete examples and product thinking for regulated industries like financial services.

    About Markus Brunold

    Markus Brunold is CEO of BSI Software and is responsible for the company's long-term business development. With the BSI Customer Suite, BSI Software offers the only European holistic CRM and CX solution that deeply integrates AI while guaranteeing data protection, sovereignty, and flexibility. For Markus, customer centricity is the guiding principle of his entrepreneurial activities. BSI Software is a market leader in its key industries, combining deep industry knowledge with technological excellence.

    Resources

    BSI Software: https://www.bsi-software.com/en

    Please, hit the follow button and leave your feedback:
    Apple Podcast: https://www.cxgoalkeeper.com/apple
    Spotify: https://www.cxgoalkeeper.com/spotify

    Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/


    Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

    Show More Show Less
    21 mins
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.