This is the 2nd installment from this national broadcast on the topic of Compensation. Andrew shares REALITY from his work with 38 non-healthcare companies he helped create Compensation systems for, and applies the Success Patterns to Hospice and Homecare operations. A person of Intelligence should be able to transpose the principles from this broadcast to ANY business or organization.

Labor is the #1 cost in many business sectors, yet most organizations “weenie out” on Compensation systems that would revolutionize their operations and results out of irrational fear. Human behavior follows pay, in all of its forms. High-performing, World-Class organizations hard-wire Compensation to the Standards and Results they want! You’ll hear how to structure expenses to profit at both high and low revenue or census, why “less people paid well” raises quality and your ability to pay well! The playbook: set a few critical Standards (e.g., Perfect Visits + Perfect Documentation), move fast, pilot with a WINNER, train with System7, and fuse all with Accountability.

Chapter Markers

(00:12) Why Compensation First – MVI’s data-grounded lens; aligning pay with human behavior.

(04:19) Revenue vs. Expense Reality – Census up/down isn’t talent; design to profit in any weather.

(06:56) Structure Costs On Purpose – Make costs more variable; payroll is the big lever.

(07:16) Proof In Practice – Activity-based comp; documentation to standard; 100% productivity lift.

(14:16) Less People, Paid Well – Quality rises with meritocracy; confidence and standards over headcount.

(19:44) Managers As Replicators – 70% of development, morale, retention stems from the manager relationship.

(20:55) Free Managers To Lead – Systems monitor documentation/productivity/reviews; managers coach.

(25:09) Meaning > Money Alone – Pay matters, but meaning and manager quality drive stickiness.

(27:00) Compensation Must Teach – Every paycheck signals the standard; you are a teaching org.

(30:26) The System Overview – Self-regulation, ownership, accountability, manager focus.

(33:02) Set Few, Fast Standards – Perfect Visits + Perfect Documentation; move quickly, avoid committees.

(37:20) Brand & Protect The Bonus – Introduce “SuperPay”; never remove the standards bonus (~5%).

(40:41) Win Influencers, Reduce Fear – Show “now vs. new” pay deltas; sequence buy-in.

(45:28) Pilot → Train → Contract – Pilot with a winner; train with System Seven; accountability contracts.

(50:14) Iterate To ‘Best & Fairest’ – Keep tuning; focus the org on patients/families and clinical managers.

(53:03–56:42) Examples & Close – Real-world SuperPay explainer; closing logistics and sign-off.

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01 am EST!

"We live in a world of Incentives and Disincentives."

And if we are intelligent, we can solve most of our organizations problems and frustrations by aligning our compensation systems with the results we want to achieve. In MVI's measurements, NO ORGANIZATION HAS EVER ACHIEVED AND MAINTAINED WORLD-CLASS QUALITY AND ECONOMICS WITHOUT ADDRESSING THEIR COMPENSATION SYSTEMS.

In this powerful opening to a 4-part series, Andrew Reed explores the most misunderstood aspects in creating a World-Class organization: Compensation. Drawing on over three decades of strategic consulting and firsthand experience with high-performing, award-winning companies, Andrew dissects how Compensation shapes human behavior, and ultimately builds or breaks the quality of an organization.

Learn how most organizations unconsciously reward mediocrity while expecting greatness (and are thus frustrated).

Remember, Compensation is not just defined in terms of money, as the environment, as well as how to live life well, are perhaps even more important!

Chapter Markers

(00:00) – The Hidden Starting Point of Excellence
Why all world-class organizations actually begin with compensation—not culture, mission, or vision.

(03:45) – What Your Pay System Really Says About You
How compensation reveals your organization's true values, regardless of what’s written on the wall.

(07:33) – When Fairness Backfires
The consequences of paying everyone equally—and how it unintentionally crushes performance.

(13:50) – Culture Follows Pay, Not the Other Way Around
The myth of culture-first organizations and why compensation ultimately drives beliefs and behavior.

(20:10) – Creating Space for Excellence
How bold pay structures raise the ceiling on human potential and help high performers rise.

(25:55) – Compensation as a Moral Act
Pay isn’t just economic—it’s ethical and spiritual. What you reward reveals your leadership soul.

(33:12) – Vision Boards, Values, and the Value of Risk
Why inspiring words fall flat without a comp system that aligns with responsibility and risk-taking.

(42:41) – Rethinking Fairness and Scarcity
Breaking out of poverty mindsets and learning to reward courage, not conformity.

(53:18) – Reward Systems Already Exist—Good or Bad
Every organization already has a comp system; the question is whether it builds or breaks greatness.

(01:02:21) – Designing Pay to Inspire the Exceptional
Practical reflections on redesigning compensation to cultivate strength, character, and excellence.

(01:06:00) – Closing Reflections & Challenge to Leaders
A call to confront how your compensation choices are shaping your people—and your legacy.

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

"Compensation is not just economics. It’s a moral issue. It’s a spiritual issue."

This episode completes the 2nd process, People Selection, and continues a dive into the remaining 2 processes of a World-Class People System, 3) People Development and 4) People Retention.

A company’s Quality is “no more or less” than the Quality of its People Systems. The processes in these systems dictate exactly the Quality of the organization’s products and services. Most organizations only use methods and practices of the 50th percentile…that is….mediocre and average. And wonder why this is so and are often frustrated that they are still get regular complaints, have screw-ups, service failure and an overall loss of reputation/value of the enterprise.

This episode draws on the professional insights from the organizational experts at Multi-View Incorporated and assembles the Best-Known Success Patterns/Practices in this CORE area of FOCUS for any World-Class enterprise. Based on over 27 years of experience with more than 1,300 organizations, this message will inspire and help give the listener a VISION of how to create such a People System.

The 4 Processes in a World-Class People System:

1. People Attraction
2. People Selection
3. People Development
4. People Retention

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:00am EST!

Every company says, “People are our greatest asset”…BUT…most have very little insight how to actually find, select, and develop employees, let alone, retain them! Otherwise, the turnover of employees would be a nonissue as it RARELY would happen and quality would be measured in terms of “thousands of interactions” without a single screw up or complaint.

In this episode, Andrew Reed breaks open the blueprint for building a People System that actually functions—where the ability to attract talented employees normally increases 200-500%… and where the Talent Selection process leaves only “fertile” ground to till to grow human potential rather than investing ENORMOUS time and money into people who will NEVER work out in your culture. You’ll hear how most companies rely on borrowed language, vague HR strategies, or unverified “best practices”—and why this leads to mediocrity at best, disaster at worst.

Andrew covers 2 of the 4 processes that are part of the intelligent design of People Systems:

1. Talent Attraction
2. Talent Selection
3. Talent Development
4. Talent Retention

This is something to STUDY and not just listen.

Chapter Markers

(00:00) Introduction & Framing the Conversation
(03:44) The Centrality of People Development
(11:27) What Motivates People to Grow
(19:52) Understanding Job Fit and Talent
(27:38) The Importance of Self-Assessment
(36:15) Systematic Approaches to People Development
(44:03) Designing for Cultural Fit
(51:08) Talent Screening and Early Assessment Techniques
(59:12) Interview Dynamics & Teaching as a Skill
(01:06:17) Performance-Based Compensation & Organizational Integrity

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:00am EST!

“Measurement and accountability aren’t micromanagement. They’re the path to mastery.”

In this “DYNAMIC” episode, Andrew Reed, speaking to hundreds of CEOs and Senior Executives in a national broadcast, makes a compelling case: Your Company’s Quality is No More or Less than the Quality of your People Development System! Hard-earned lessons, through blood experience and insights, are shared as Andrew INTRODUCES the utterly important of this topic that 90% of companies MISS and thus become average, mediocre - the 50th percentile.

Background: Take it from experience… MVI goes THOUSANDS of phone interactions and averages 2 ½ YEARS without a single call not answered within 3 rings by a competent, intelligent person. Or how MVI goes more than 8 months between even a single service failure or complaint from a client. There is zero BS here! This all comes from FOCUS, something any organization can do if it truly wants to, on a creating a “culture” super-soaked in High Standards fused with DEEP Meaning & Purpose and PROFOUND emphasis on teaching Accountability – and how it is LIFE-CHANGING!

This podcast is the Beginning of this journey! And as the Beatles sang… We all need or could benefit “With a little bit of help from our Friends!”

Chapter Markers

(00:00) Intro

(01:11) People Development Is the Center of the Universe

(03:13) Four Pillars: Attraction, Selection, Development, Retention

(04:30) Designing a Transformative People Development System

(06:01) Awakening and Internal Work: Where It All Starts

(08:01) Benchmarking and Data Extraction for World-Class Insight

(09:59) Excellence Begins with Human Beings

(12:45) Reality vs Academic Theory: What Actually Works

(14:18) Focus as the Root of Quality

(17:18) Sequencing, Manuals & Training: Teaching with Intention

(20:38) Self-Reliance and Ownership: A Mature Organization

(22:19) Preparedness and the Power to Help Others

(25:18) Linking Cause and Effect for Cultural Impact

(26:30) The Model vs Traditional Management

(29:05) Fixing Hiring & Retention via People Systems

(30:23) Suspend Beliefs to Learn: Everything Is Alive

(33:13) We Don’t Know How We Learn—Only That We Can

(35:00) The Gardener’s Role: Creating the Conditions

(37:25) Intentional Culture Design: Liberation of Potential

(39:05) Consciousness and Standards: The Hard Work of Quality

(41:03) Why Quality Is Always Equal to People System Strength

(42:48) First-Day Signaling: Creating a High-Standard Environment

(45:00) The Attraction of High Standards

(46:43) Closing

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“All topics are infinite… the only path to true excellence is through the development of human beings.”

Recorded in the Japan House overlooking the middle pond in the Awakened Forest with a group of CEOs and Chief Educational Officers, Andrew Reed merely “scratches” the surface of MVI’s meticulous work on Extraordinary People Development Systems, explaining “The 3 Questions” used to start meetings to help create a mature, healthy and life-changing culture! People Development is Profound and Transformational! Reed references Workbook #13 (1 of 20 manuals), a 722-page comprehensive manual, that goes DEEP into this #1 Strategic Area.

ALL OF YOUR QUALITY WILL COME FROM THE QUALITY OF YOUR PEOPLE DEVELOPMENT SYSTEMS, NO MORE, NO LESS… Most companies are DELUSIONAL about their level of quality.

Chapter Markers

(00:00) Patterns in Nature & the Intelligence of Systems

(06:37) Why We Must Emphasize the Negative

(11:19) People Systems Over People Solutions

(17:19) Teaching, Sales, and Accountability in Learning

(23:11) The Bar for Quality Is Your People System

(28:57) The Three Questions That Start Every Meeting

(31:10) Memory, Emotion, and Teaching Effectiveness

(34:11) Calling on People: Engagement Through Expectation

(36:33) "What Day Is It?" and Training for Positivity

(38:13) The Subtle Power of Daily Accountability

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“The truth about quality is that an organization can have no more or less quality than the quality of its people development system.”

In this fourth and final installment, Andrew Reed talks about Standardization, how to run Meetings, and also covers a lot of way to view Leadership to make it better(or easier!).

This isn’t a motivational pep talk. It’s the final reality check in a series that dismantles surface-level Leadership theory. Reed pulls no punches as he describes the emotional isolation, the burden of clarity, and the cost of consistency. If you want to build something that actually works — and lasts — this is the kind of leadership you’ll need.

Chapter Markers

(00:12) – Welcome & Series Context

(05:43) – The Importance of Maintenance
Why organizations decline after early success, and how maintenance and accountability preserve excellence.

(10:44) – Standardization
A breakdown of the essential steps to create and sustain operational standards that drive performance.

(15:43) – Authority to Act on Standards
Employees must have the right to correct missteps — an example from Powell’s fast food illustrates this principle.

(20:41) – Professional Judgment in Action
Lessons from a United Airlines incident: how leadership decisions affect perception, equity, and outcomes.

(25:52) – The Importance of Communication
Why strong leaders must master various forms of communication and prioritize clarity across all channels.

(31:34) – How to Run a Meeting That Matters
Andrew critiques committees and outlines how to lead focused, mission-centered, high-accountability meetings.

(34:43) – Managing Your Emotional Energy
Accountability starts with mindset — and your ability to choose how you respond shapes your impact.

(38:47) – Pain, Growth, and Leadership
A story-driven segment about how accountability, discomfort, and responsibility create personal and organizational growth.

(44:39) – 8 Types of Leadership
From project-based to standards-based leadership, Andrew breaks down the archetypes every organization needs.

(49:40) – Closing Message

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every Monday @ 7:01AM!

“You're pressing them to go beyond their normal comfort zones. And that in doing that, they're going to have a better life. And they're going to realize how strong they are.”

“Leadership isn’t about control — it’s about creating the 'Conditions for Success'.”

In this third installment, Andrew Reed goes into the Burden of Leadership, the aspects of Leadership that are unconsidered with pedestrian views of the topic. Reed strips away the polish and dives into REALITY. It’s not about charisma or command — it’s about clarity, Standards, and the willingness to do what others won’t.

Whether you're building a company or leading a team, this episode is a practical and deeply human reminder that real Leadership is built in the hard and difficult times — through hard decisions, Accountability, and seeing what others don't.

Chapter Markers

(00:00) – Intro & The Burden of Leadership

(03:27) – Self-Evaluation & Organizational Value

(05:13) – Growing Out of Your Role

(07:18) – High Standards & Internal Drive

(08:35) – Leading from the Front

(09:22) – Accountability Without Losing Talent

(10:19) – Trust and the Pain of Disappointment

(12:42) – Strategic Thinking & Pattern Anticipation

(17:07) – Unpopular Decisions & Cultural Resistance

(22:03) – Leadership Revealed in Crisis

(25:15) – Firing Fast, Not Foolish

(28:13) – Conditions for Success

(35:54) – Inspiring Through Accountability

(37:58) – Confidence Through Practice

(39:30) – Final Thoughts: Intentional Cultures Win

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

YouTube: https://www.youtube.com/user/mvimedia

LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

Facebook: https://www.facebook.com/multiview.incorporated

Instagram: https://www.instagram.com/multi.viewinc/?hl=en

MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every Monday @ 7:01AM!