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Creating the Perfect Company

Creating the Perfect Company

By: Multi-View Incorporated
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About this listen

 This weekly (Fridays) series of messages is based on Multi-View Incorporated’s work with over 1,300 organizations, extracting 989 data-elements with 922 cross-calculations over 27 years on a monthly basis. And then “systematizing” the operational “Best-Known Success Patterns” of the 90th percentile. Our intent is to get beyond the “brag and the boast,” and simply share insights from our experience, without manipulation or coercion to sell anything except helpful ideas. MVI has helped create World-Class organizations with some of the highest levels of Quality and Economics ever known and measured. What is MVI in 177 Words… Perhaps no other organization has meticulously considered and cared enough about the Customer and Client experience to break down and systematize everything from phone and visit interactions to physical products to the economics. MVI is perhaps best known for “the Model™” – an ultra-modern management approach that creates a high-quality, predictable experience that renders phenomenal Economic results as a natural bi-product of almost unbelievable Quality. After working with over 1,300 organizations, MVI starts with Benchmarking to gain professional perspective and guides an organization through the Model® with its establishment of 1) Clear, 2) Impressive and 3) Sustainable Standards. Then via Extraordinary People Development, an organization with near-flawless quality is created, where it can go days, sometimes weeks, and even “thousands of interactions” without a single complaint, service failure or documentation/process error. Economic results are often 200-400% above the average or median. Through the Model™, this “system” approach to management, all areas of an organization operate as an integrated, coherent whole and not as “silos” creating a System of Mutual Reliance like those found in Nature.Multi-View Incorporated Economics Management Management & Leadership
Episodes
  • Ep. 23: Quality, Leadership, and Personal Growth Interviewed by Chris Comeaux

    Ep. 23: Quality, Leadership, and Personal Growth Interviewed by Chris Comeaux
    Dec 22 2025

    In close collaboration with Jeff Haffner, Chris Comeaux, and Teleios Studios

    Quality FIRST and ALWAYS! Stunning Economics follow. In a fast-moving crossover with Chris Comeaux and TCNTalks, Andrew, in his direct manner, affirm that Quality Comes from Within, separates Good from Bad Profits, and ties Margin to structure, intense training, and a complete COMMITMENT to Quality! They cover some of the basics of The Model (Perfect Phones, Perfect Visits + Perfect Documentation), System7, the utter importance of Benchmarking, and why great Leaders reconcile art + science. Stories range from Andrew recruiting Chris to Hendersonville to Green-Beret-influenced discipline from meetings at the Japan-House, with a simple refrain: Our lives (and organizations) don’t just happen—they flow out of us.


    Chapter Markers
    (00:00) Why This Series

    (03:10) Meet the Host & Guest — Chris Comeaux introduces Andrew; bio & backstory

    (12:39) Margin vs. Quality — Good profits vs. bad profits; intention over spend

    (15:15) Quality From Within — J-House, Special Forces influence, phones within three rings

    (17:26) Define Bad Profits — Slashed training, squeezed quality, sustainable standards

    (19:55) Beyond Budgets — Percent-based models that flex with volume and revenue

    (24:50) System7 & People Dev — Train to the system; art + science in care delivery

    (30:24) Model the Masters — Copy great teachers; humility to adapt practices

    (33:28) Teaching With Edge — “Perfect Visit” certification; standards with heart

    (41:20) Perfect Phones Matter — Two hours → big lift; win trust on first contact

    (46:28) Deming + Drucker — Systems and mission; both/and thinking

    (50:28) Final Counsel — Mirror, truth, and numbers as tools; close & bookmark


    TCNtalks Video Link
    https://youtu.be/CpHQWpPsdmc?si=XzeDED214--oezTq

    Anatomy Of Leadership Video Link
    https://youtu.be/k6RUs8QII94?si=m4aqTcG0LZwE4Xlx

    Song: If All the World Were Right - andrew reed & the liberation

    Album: If All the World Were Right (Trilogy II Album 1)

    Social Media Links


    www.mvi.life

    Official Website: www.multiviewinc.com

    YouTube: https://www.youtube.com/user/mvimedia

    LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

    Facebook: https://www.facebook.com/multiview.incorporated

    Instagram: https://www.instagram.com/multi.viewinc/?hl=en

    MVI Phone #: (828) 698-5885


    Click here to view the episode transcript.

    Watch out for the next message, every two weeks on Monday @ 7:01am EST!

    “Quality comes from within. Our lives don’t just happen. They flow out of us.”
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    1 hr
  • Ep. 22: Directional Correctness w/ Jim Fischer

    Ep. 22: Directional Correctness w/ Jim Fischer
    Dec 8 2025

    This live-streamed Empowerment Hour from MVI Headquarters features Jim Fischer walking leaders through the core idea of Directional Correctness—choosing what’s right over what’s easy. Jim explores why aspiring is the first step toward becoming a World-Class organization, how the Three Questions reset culture, and why intention and Standards matter far more than simply adding staff or spending more money.

    With humor, stories, and practical anchors, Jim shows how Systems and Accountability create extraordinary results. It’s a straightforward, encouraging session for CEOs and Executive Leaders who want to break away from “average” and build an organization their community can TRUST —every visit, every call, every day!

    Chapter Markers
    (00:00) Welcome & Intent — Why these messages exist; beyond brag/boast

    (01:10) Live from MVI — Audience, hosts, nerves, and value of a live hour

    (02:21) Aspirational Hospice — Choosing greatness begins with aspiring

    (06:35) Today’s Frame — Right-brain focus: foundational and philosophical

    (08:01) Right vs. Easy — Dumbledore’s challenge; the road up the mountain

    (10:31) Five-Star Aim — Eschew the easy button; pursue extraordinary

    (11:29) Who is Jim? — Directional Correctness Encourager; why MVI

    (16:17) Three Questions — I am a feeling; I am a teacher; Best day of my life

    (24:28) Accountability — Own the day; attitude as a choice

    (30:41) It Matters — “Act as if what you do makes a difference”

    (32:29) What MVI Does — Benchmarking + Network (BKSPs/Success Patterns)

    (33:47) Why Benchmark — Find the elephant; see norms of quality & cost

    (38:55) Intention > Spend — Quality rises from structure and intent

    (40:31) The Model — Intentional design of every touchpoint (phones/visits/bereavement)

    (47:40) Perfect Visit — Make the caregiver the hero; performance energy up

    (51:12) What They Remember — Feeling is the takeaway

    (53:10) Standards & Norms — A standard is not a goal; it’s the norm

    (54:52) Teaching Accountability — The determinant of org success

    (57:09) You’re Not Alone — Do what’s right; you have friends here

    (01:01:43) MVI Service — Three-ring phones; invite to connect

    (01:03:16) Close — Thanks and next steps


    Song: If All the World Were Right - andrew reed & the liberation

    Album: If All the World Were Right (Trilogy II Album 1)

    Social Media Links


    www.mvi.life

    Official Website: www.multiviewinc.com

    YouTube: https://www.youtube.com/user/mvimedia

    LinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=true

    Facebook: https://www.facebook.com/multiview.incorporated

    Instagram: https://www.instagram.com/multi.viewinc/?hl=en

    MVI Phone #: (828) 698-5885


    Click here to view the episode transcript.

    Watch out for the next message, every two weeks on Monday @ 7:01am EST!


    “Aspiring is the unskippable first step of becoming great.”
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    1 hr and 4 mins
  • Ep. 21: CEO Retreat - Quality Comes from “Within”!

    Ep. 21: CEO Retreat - Quality Comes from “Within”!
    Nov 24 2025
    Andrew opens Day 1 of the CEO Retreat, attended by CEOs from across the country, by going straight to the heart of QUALITY—and where it REALLY comes from: within the Leader! He connects discipline to a Culture of Meticulousness, then ties Customer Delight (5,553 interactions without a single complaint) to phenomenal economics. CEOs are urged to defeat corporateness without lowering Standards, but INCREASING their Standards. He also urges to build Self-Regulating Systems (training + compensation), and assess leaders for Intelligence, Communication Skills, Attitude, Energy/Drive, Decisiveness, Accountability, and Confidence. The throughline: SUCCESS UNITES PEOPLE; design for incentives and disincentives; and run an “integrated, coherent organization, based on “mutual reliance” with zero silos where compensation teaches, both in monetary as well as, more importantly, non-monetary levels. Quality comes from “within!”Chapter Markers(00:12) Intro(02:56) Welcome to the J-House — Fire, resilience, and Special Forces influence(05:29) Defeat Corporateness — High standards without killing the human feel(06:12) Japan as Model — Discipline, honor, meticulousness → national performance(07:20) Quality = From Within — Vision, will, and the 50% you control(08:35) Meticulousness in Practice — “Good enough” vs “that’s it” craftsmanship(09:55) Customer Delight — Win referral sources; thousands of visits, zero complaints(11:35) Maintenance Mindset — Everything requires care; quality is ongoing work(13:50) Focus & Self-Regulation — Love → energy; leaders set the standard(16:48) Manuals & Training — Standardization, documentation, labs, and tests(17:18) Self-Regulating Orgs — Less supervision; comp + systems carry the load(22:29) Kill Meeting Hell — Design operations that don’t need endless meetings(23:30) Success as Duty — Growth, economics, mission—what the CEO must deliver(29:18) Incentives & Disincentives — Pay as teacher; include the negative(31:11) Proven Comp Systems — 2× quality, 2× productivity when pay aligns(41:06) Audit Your Leadership — Assess yourself and your lieutenants(44:17) Pipeline for Leaders — Video screens, redundancy, promotion track(47:45) Communication & Lists — Writing, public speaking, prioritization habits(49:40) Attitude & Energy — Remove poison; happiness pay; hire for drive(51:40) Decisiveness & Courage — Avoid analysis paralysis; own mistakes(54:05) Accountability Skill — Do the “pain” without losing talent(55:29) Standardization Basics — Steps, requirements, position-state of self-control(56:28) Confidence via Pay — Smoke out renters; bet on self + company(58:13) One Living System — Zero silos; comp as the glue(59:19) The Leader’s Lid — Org can’t outgrow the CEO; keep leveling up(01:00:11) Break & CloseSong: If All the World Were Right - andrew reed & the liberationAlbum: If All the World Were Right (Trilogy II Album 1)Social Media Linkswww.mvi.lifeOfficial Website: www.multiviewinc.comYouTube: https://www.youtube.com/user/mvimediaLinkedIn: https://www.linkedin.com/company/mviteachers/?viewAsMember=trueFacebook: https://www.facebook.com/multiview.incorporatedInstagram: https://www.instagram.com/multi.viewinc/?hl=enMVI Phone #: (828) 698-5885Click here to view the episode transcript. Watch out for the next message, every two weeks on Monday @ 7:01am EST!“The big thing that a CEO has to be about is success. That’s the job.”
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    1 hr and 1 min
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