In close collaboration with Jeff Haffner, Chris Comeaux, and Teleios Studios

Quality FIRST and ALWAYS! Stunning Economics follow. In a fast-moving crossover with Chris Comeaux and TCNTalks, Andrew, in his direct manner, affirm that Quality Comes from Within, separates Good from Bad Profits, and ties Margin to structure, intense training, and a complete COMMITMENT to Quality! They cover some of the basics of The Model (Perfect Phones, Perfect Visits + Perfect Documentation), System7, the utter importance of Benchmarking, and why great Leaders reconcile art + science. Stories range from Andrew recruiting Chris to Hendersonville to Green-Beret-influenced discipline from meetings at the Japan-House, with a simple refrain: Our lives (and organizations) don’t just happen—they flow out of us.

Chapter Markers
(00:00) Why This Series

(03:10) Meet the Host & Guest — Chris Comeaux introduces Andrew; bio & backstory

(12:39) Margin vs. Quality — Good profits vs. bad profits; intention over spend

(15:15) Quality From Within — J-House, Special Forces influence, phones within three rings

(17:26) Define Bad Profits — Slashed training, squeezed quality, sustainable standards

(19:55) Beyond Budgets — Percent-based models that flex with volume and revenue

(24:50) System7 & People Dev — Train to the system; art + science in care delivery

(30:24) Model the Masters — Copy great teachers; humility to adapt practices

(33:28) Teaching With Edge — “Perfect Visit” certification; standards with heart

(41:20) Perfect Phones Matter — Two hours → big lift; win trust on first contact

(46:28) Deming + Drucker — Systems and mission; both/and thinking

(50:28) Final Counsel — Mirror, truth, and numbers as tools; close & bookmark

TCNtalks Video Link
https://youtu.be/CpHQWpPsdmc?si=XzeDED214--oezTq

Anatomy Of Leadership Video Link
https://youtu.be/k6RUs8QII94?si=m4aqTcG0LZwE4Xlx

Song: If All the World Were Right - andrew reed & the liberation

Album: If All the World Were Right (Trilogy II Album 1)

Social Media Links

www.mvi.life

Official Website: www.multiviewinc.com

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MVI Phone #: (828) 698-5885

Click here to view the episode transcript.

Watch out for the next message, every two weeks on Monday @ 7:01am EST!

“Quality comes from within. Our lives don’t just happen. They flow out of us.”