In today's episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Roshan Kindred, Chief Diversity Officer at PagerDuty.

Roshan shares a poignant story of loss, learning, and leadership, recounting the life-altering experience with her mentor, Andy, who taught her the deep-seated business imperative of the human experience. She shares her approach to employee well-being, which is rooted in genuine interest in their lives outside of work, fostering an atmosphere of trust, accountability, and vulnerability.

The discussion ventures into the nuances of balancing closeness with colleagues while respecting their privacy. We also delve into the impact of AI on empathy, particularly during the COVID era and the shift towards remote work. Roshan articulates how empathy and AI can coalesce to forge inclusive decisions and better outcomes in the workplace, sharing examples from PagerDuty's operations platform driven by AI, automation, and dynamic incident response.

Finally, we explore the power of storytelling in building empathy. Roshan shares an inspiring instance where a leader's empathetic actions paved the way for inclusivity for visually impaired team members.

Timestamps

00:00 Black woman seeks mentorship and support. Encounters challenges.

05:55 Mentorship in business leads to mutual growth.

07:20 Unexpected farewell led to a tragic suicide incident.

13:09 Fostering collaboration, empowerment, and belief in greatness.

16:27 Fostering relationships and authenticity in diversity efforts.

18:46 Strive for genuine connections in an AI-driven world.

23:09 Choose hope or inspiration for new experiences.

25:08 Promote well-being, drive empathetic leaders, and innovation.

31:36 Encourage personal growth and empathy to lead.

Connect with Roshan Kindred

LinkedIn: https://www.linkedin.com/in/roshankindred/

Website: https://www.pagerduty.com/