Title: Set Clear Escalation Triggers

Description:

Define clear escalation points when issues cannot be resolved at the frontline level. Teams need to know when and how to elevate problems, so they are addressed at the appropriate management tier without delay.

Timestamps:

00:00 – Introduction

01:15 – Defining the Purpose Of the Episode

03:45 – Industry Research

06:30 – Real-World Example

08:00 – Key Differences and Application

10:00 – Conclusion and Takeaway

Resources:

The Continuous Improvement Lab: https://www.karassinnovations.com/blog

Book: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW

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