In this episode of Change Leader Insights, Jessica Crow speaks with Jules Wilhelm, the creator, founder, and president of Capacity Leader Center, Cardia Counseling Center, and EQ-niversity™, about what every change leader needs to know about emotional intelligence (EQ) but probably didn’t learn in school.

Jules, who has nearly 30 years of experience in elite counseling and coaching, is currently focused on transforming the leadership of the world’s top executives. Her mission? To train 1.1 million people in the skills that help us lead—and live—with greater connection, compassion, and emotional clarity.

During the conversation with Jess, Jules introduces her EQ Roadmap, a powerful four-step framework leaders can use to manage high-emotion moments, build trust quickly, and create safe, productive environments where change can take root. They also explore why even the smartest leaders lose their cool during stressful conversations, and how building “muscle memory” for emotionally intelligent leadership can transform everything from performance to retention.

Highlights from the conversation include:

☑️ How to use curiosity, emotional labeling, and co-regulation to de-escalate conflict and get unstuck

☑️ Why investing in emotional intelligence helps people feel seen—and stay—at work

☑️ How to teach your team to ask for what they really need (without awkwardness or therapy vibes)

Jules also shares how the ROI of emotional intelligence shows up in measurable business outcomes: better retention, faster conflict resolution, and stronger team performance. Whether you’re managing change in a high-pressure environment or just trying to lead with more humanity, this episode is packed with tools you’ll use.

If you want to learn how to lead change with more compassion, clarity, and emotional resilience, don’t miss this conversation with Jules Wilhelm.

In this episode of Change Leader Insights, Jessica Crow speaks with Alecia Huck, founder of Maverick & Company, about how she leverages change management (without calling it change management!) to help owner/founder-led companies get through the messy middle of rapid growth and culture change.

Drawing on twenty years of experience across industries—from professional services to construction, manufacturing, and even criminal justice—Alecia is known for direct communication, practical solutions, and distinct ways of thinking that stick in the brain and change what’s possible. Her favorite thing about her job is helping good leaders win and build great teams that build great companies.

During the conversation with Jess, Alecia shares her belief that change is both people and process, and that sustainable change only happens when leaders address both. She dives into why resistance is human (even when people ask for the change!), how to build emotional safety without therapy sessions in the conference room, and how to create systems that invite ownership, not just compliance.

Highlights from the conversation include:

☑️ Why asking the right questions during check-ins can transform team and company cultures

☑️ How to reset toxic team dynamics without shame or blame, and create ownership for the future state

☑️ The "change tolerance spectrum" and how to keep your team moving together despite differences

Alecia also drops gems on what it means to move from victimhood to sovereignty in the workplace, and why clarity and choice are more powerful than false consensus. Her tools and stories are immediately useful for any change leader managing high-stakes dynamics with imperfect humans.

If you want to learn how to lead change with more honesty, humor, and humanity—without sacrificing clarity or momentum—you won’t want to miss this amazing conversation with Alecia Huck.

In this episode of Change Leader Insights, Jessica Crow speaks with Jen Coken, an internationally recognized executive leadership coach, speaker, and best-selling author, about the “inner game” of leadership and how women can own their authority, lead authentically, and overcome imposter moments.

Featured on ABC, MSNBC, and TEDx, Jen has 25 years of experience empowering leaders to break barriers and lead boldly. Known for her no-nonsense style and relatable humor, she has coached nearly 10,000 global leaders, including Fortune 1000 CEOs, to drive meaningful transformation. Her book, Make Imposter Syndrome Your Superpower, gives women in STEM actionable tools to turn self-doubt into a leadership advantage. Through retreats, keynotes, and coaching programs, she equips women to claim their authority and inspire lasting change.

During the conversation, Jen shares her journey from working in male-dominated industries to creating a coaching practice that helps women lead people, projects, and change as their authentic selves, without code-switching, downplaying accomplishments, or abandoning their intuition. Her philosophy centers on building inner authority (authenticity) and outer influence (inspiring teams), while also managing the “hidden leader” moments when self-doubt or external criticism can cause leaders to shrink.

Highlights from the conversation include:

☑️ The four leadership types and how they can help leaders guide teams through change more effectively

☑️ How to address high performers who create resistance or undermine transformation efforts

☑️ Tools for overcoming self-doubt, and how to position yourself for leadership during times of transition

If you want to learn how to build unshakable confidence, inspire your team, and lead meaningful change while staying true to yourself, you won’t want to miss Jen’s insights in this episode.