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CAHPS Episode 1 - They Said What?! Why CAHPS Survey Results Matter More Than You Think

CAHPS Episode 1 - They Said What?! Why CAHPS Survey Results Matter More Than You Think

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Are health centers really listening to what patients are saying?

Join Dr. Rhiannon Winsor with guests Kimberly Gonzalez (Manager of Population Health Analytics) and Sam Reinhard (Director of Community Outreach at Sun Life) for a candid conversation about the CAHPS survey — what it is, why it matters, and how to turn survey data into meaningful change.

From identifying hidden patient needs to small shifts in communication that improve satisfaction, this episode explores the real-world impact of listening to the people we serve. Whether you’re in care coordination, operations, or leadership — this is an episode you don’t want to miss.

Topics include:

  • What the CAHPS survey really measures
  • Why perception matters as much as reality
  • Common mistakes health centers make with patient feedback
  • How data can (and should) drive smarter decisions

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