Boosting Customer Satisfaction with AI, featuring Sensys Gatso USA
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Boosting Customer Satisfaction with AI, featuring Sensys Gatso USA
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About this listen
Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.
Connect with GoTo:
https://www.linkedin.com/company/GoTo
Learn about GoTo:
https://www.goto.com
Learn about Sensys Gatso USA:
https://www.sensysgatso.com
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