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In this engaging and insightful episode, co-hosts Yvonne Guibert and Rafael Gonzalez sit down with legendary industry leader Bill Zachry for a deep-dive into the realities shaping today’s California workers’ compensation system, and other state systems around the country.

We explore rising WC costs, why it makes sense to manage and treat psychosocial barriers to recovery early on in the claim — or risk higher costs down the road, and other tips and observances he's made along the way.

Bill shares powerful stories from his career, including how he entered the system as an injured worker, his role as a "baby claims adjuster," how he has helped shape public policy, the role of organized fraud in the Los Angeles basin and more. He also discusses his coined term, “sisterhood of the traveling body parts,” to describe recycled injury narratives.

Our discussion also touches on prevention, prescription patterns, several issues related to public policy, and the cultural and systemic gaps that keep workers’ comp stuck in a reactive posture.

This episode is equal parts candid, educational, and entertaining — and is a must-listen for any workers' compensation professional, regardless of tenure.

Resources:

Rising Medical Solutions Annual Benchmarking Study

¡Muchas Gracias! Thank you for listening. We would appreciate you sharing our podcast with your friends on social media. Find Yvonne and Rafael on Linked In or follow us on Twitter @deconstructcomp