In this episode of Beyond the Research, we explore the findings of the “Conflicts and Disputes in Commercial and Contracting Relationships” report, conducted in partnership with Resolutiion. Guest Fayola-Maria Jack, CEO of Resolutiion, unpacks why conflicts—though inevitable—are often overlooked, the psychological biases that prevent early resolution, and the high economic cost of disputes. She shares practical strategies for shifting from transactional to relationship-driven approaches, rethinking contract design, and fostering collaboration over confrontation to preserve and strengthen commercial partnerships.

In this episode we discuss the "Most Negotiated Terms 2024" report, particularly the disconnect between terms most frequently negotiated (like liability and price) and those considered most important or most disputed (like scope and delivery), as well as the distinct challenges faced by SMEs and big businesses in negotiations.

Download the Most Negotiated Terms 2024 report here.

The "Managing Tariffs and Market Uncertainty" report examines how businesses are currently reacting to market disruptions, the future strategies they are considering, and the critical areas they may need to address to build more resilient supply networks rather than fragile supply chains.

You can read the full report here.