Beyond Robotic Responses: AI's Customer Service Revolution
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Beyond Robotic Responses: AI's Customer Service Revolution
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About this listen
Remember when talking to customer service felt like arguing with a robot?
In this eye-opening episode of 'The AI Journey', we explore how artificial intelligence has evolved from frustrating chatbots to emotionally intelligent digital assistants.
Join us as we discover how companies are using AI to create customer experiences that feel surprisingly human in 2025.
What you'll learn:
- How AI reads emotions and responds with empathy
- The revolution from basic chatbots to intelligent assistants
- Real success stories of 90%+ accuracy in customer understanding
- The balance between automation and human touch
- Privacy and security in the age of personal AI
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