Join Jacob Morgan, a principal analyst from Forrester, for an insightful exploration of the transformative landscape of open banking.

Drawing from extensive expertise, this episode provides a holistic view of open banking's potential to revolutionize financial services and empower customers. Offering expert insights, real-life illustrations, and actionable advice, the discussion sheds light on the pivotal role of open banking in shaping the finance landscape.

Throughout the episode, Jacob addresses key inquiries, offering insightful responses and practical perspectives on successful open banking initiatives, overcoming implementation hurdles, and actionable guidance for financial institutions seeking transformation.

Questions discussed in this episode are: What are some of the most successful open banking initiatives? What challenges arise in implementing open banking solutions? What advice would you offer financial institutions considering open banking?

About the Speaker

Jacob, a principal analyst in Forrester’s financial services practice, guides leaders in navigating digital challenges within their business strategies. His expertise lies in leveraging culture, technology, and organizational shifts to drive transformation and innovation. Leading Forrester’s research on banking's future, payments, open finance, and platform models, Jacob advises on advancing digital agendas across industries. His research spans business strategy, collaborative models, open finance, digital and mobile payments, and emerging tech.

With over 20 years in financial services, including roles at Capital One (Europe), Jacob excelled in digital strategy, transformative change, and future payment strategies. His contributions to media outlets like Bloomberg, Forbes, and The Economist reflect his industry influence. Based in the UK, Jacob's global coverage extends to speaking engagements at industry events, showcasing his depth in financial services innovation and strategy.

In this episode, Olivia Berdak, a leading financial analyst at Forrester, unravels the critical trends defining the 2024 financial landscape with a keen eye on digital transformation and sustainable finance.

Despite the seemingly tranquil surface of the 2023 financial realm, a significant shift looms—the anticipated departure of 30% of customers from primary banks. The surge in inflation prompts this migration, posing challenges to bank profitability and drawing regulatory attention.

Yet, amidst this turbulence, opportunities emerge. Challenger banks and tech giants seize the moment, enticing customers with attractive rates and fees.

Join us for a concise yet enlightening exploration of the forces set to redefine banking in 2024. We'll delve into the trends and priorities poised to reshape the financial industry, revealing the transformative landscape awaiting banks in the coming year.

About the Speaker

Oliwia Berdak is a seasoned leader at Forrester heading a team of analysts focusing on B2C Marketing, Digital Business, strategy, and Technology Architecture and Delivery Services. With a global responsibility for Forrester’s financial services practice, Oliwia concentrates on the intersection of technology, customer behaviors, and evolving financial business models.

Oliwia’s team conducts in-depth research, specializing in digital product design, emerging technologies, and personalized experiences. Oliwia's expertise lies in guiding digital transformation within financial services and advocating for sustainable finance.

As a respected speaker, Oliwia presents insights at various global industry events, including the EFMA Congress, Finovate, and the Mobile World Congress. She also shares commentary with publications like American Banker, Bloomberg, the Financial Times, and Reuters. Additionally, she has been recognized for her contributions to the European Digital Financial Services Power 50.

In this episode, Peter Wannemacher, principal analyst at Forrester, shares insights into transformative thinking at the core of digital evolution—cultivating a culture, mindset, and strategy that redefine the essence of banking in today's digital era. Here, Peter emphasizes a shift beyond technology, focusing on the foundational changes in organizational culture, collective mindsets, and strategic frameworks.

Discover firsthand insights into strategic reorganization within leading banks, rooted in design thinking and innovative frameworks that redefine the digital landscape. Through real-world examples and initiatives by multinational banks, this episode is the reimagining of services around life events, redefining product innovation, and customer-centric approaches.

Questions discussed in this episode are:

• What role do low-code platforms play in transitioning traditional banks to digital-first?

• How does revisiting the business model redefine a bank's role in the ecosystem?

• How can traditional banks effectively adopt and implement frameworks?

Music: 'Keys Of Moon - The Epic Hero' is under a Creative Commons license.

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