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AI at the service desk: What actually works (Ep. 53)

AI at the service desk: What actually works (Ep. 53)

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 Skip the AI hype and jump into real numbers: service desks using smart AI combinations are seeing 80% self-service success rates and 10% faster resolutions. Aron Meyer, solution manager for Digital Workplace Solutions at Unisys, and Brett Weigl, senior vice president of Product for AI at Genesys,

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