Step into the world of sizzling plates, franchise excellence, and global brand growth. Troy Hooper, CEO of Hot Palette America and Co-CEO of Pepper Lunch Worldwide, shares how he’s building a distinctive dining experience rooted in quality, consistency, and operational innovation. From global sourcing to guest engagement, Troy offers a masterclass in how to scale a brand while staying true to its core.

In this episode, Troy unpacks how experiential dining, proprietary systems, and strong franchise partnerships create long-term success. Whether you're leading growth, managing supply chains, or designing better guest experiences, this conversation is full of insights from the heart of the hospitality industry.

Takeaways:

• How interactive, sizzling plate dining drives brand differentiation and operational efficiency.
• How kiosks and hospitality hosts combine tech and human touch to improve guest experience.
• What franchisors gain from treating franchisees like partners, not just operators.
• How real estate challenges are reshaping the way restaurant brands approach site selection.
• How AI can improve forecasting, procurement, and decision-making in the supply chain.

Quote of the Show:

• “ We thought about every single piece of every single dish and every single process, and we were absolutely curating it to the feedback from the field and from the consumer.” - Troy Hooper

Connect with Troy:

• LinkedIn: https://www.linkedin.com/in/jtroyhooper/
• Company website: https://www.pepperlunchrestaurants.com/
• The Pineapple Perspective Podcast: https://podcasts.apple.com/us/podcast/the-pineapple-perspective/id1745553227

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