5 Tips to Create a Robust CX Action Plan in 2025
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5 Tips to Create a Robust CX Action Plan in 2025
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About this listen
In this episode of Transformation Heroes, Carlos and François discuss how to create a robust customer experience (CX) action plan for 2025. They outline five essential tips: defining the scope of the action plan, identifying triggers for action, prioritizing KPIs and customer segmentation, building a strong foundation with reliable data, and assessing impact and effort through ROI. The conversation emphasizes the importance of customer feedback, the role of AI in action plans, and the need for continuous updates to ensure relevance in a rapidly changing environment.
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Chapters
00:00 Creating a Robust CX Action Plan for 2025
05:26 Identifying Triggers for Action Plans
09:41 Prioritizing Actions with KPIs and Segmentation
13:24 Building a Strong Data Foundation
18:10 Assessing Impact and ROI of CX Initiatives
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