AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up?

In this episode of Customer Service Academy, we will chat about:

🔹 How AI is reshaping customer service and employee experience (EX)

🔹 The shift from mass personalization to real-time, individualized interactions

🔹 Why predictive engagement is the key to customer loyalty

🔹 AI-driven chatbots, voice assistants, and automation in CX

🔹 Actionable ways businesses can implement AI + personalization today

🔹 Real-world examples from Spotify and Starbucks

🔹 Balancing the human connection with AI tools

Businesses that leverage AI for deeper customer connections will lead the future of CX. Are you ready?

Listen now! Don’t forget to subscribe, rate, and review the podcast to stay ahead in customer service, CX, and leadership trends.

Download the 4xi 2024 CX Insights Report Here: https://www.4xiconsulting.com/cxinsightsreport2024

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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