1078 - Developing Rapport with Older Adults Made EASY! cover art

1078 - Developing Rapport with Older Adults Made EASY!

1078 - Developing Rapport with Older Adults Made EASY!

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 00:00 Introduction & Overview 00:15 Defining Rapport & Its Importance 01:00 Impact of Lacking Rapport 01:50 Meeting Clients Where They Are 02:44 Consistency & Attachment Behaviors 03:42 Building Trust Through Consistency 04:46 Learning About Client Culture 05:32 Validating and Accepting Older Adults 06:18 Gaining Insight Into Client's Background 07:16 Nonverbal Cues & Acceptance 08:06 Generational Differences and Life Experiences 08:46 Emotional Responsiveness & Validation 09:48 Encouragement & Supporting Independence 11:00 Facing Fears & Stepping Out of Comfort Zones 11:46 Environmental Stability & Safety 12:48 Communication: Consistency, Acceptance, Responsiveness 14:07 Overcoming Communication Barriers 15:09 Cognitive Slowing & Allowing Processing Time 15:35 Vision, Hearing, and External Communication Barriers 17:11 Powerlessness, Trauma & Emotional Triggers 18:01 Past Trauma and Current Impact on Communication 19:14 Treatment Engagement and Advocacy 21:25 Connection, Regret, and Finding Meaning 22:27 Cultural and Generational Norms in Questioning Authority 23:28 Fostering Questions & Advocacy for Clients 24:00 Fears About Asking Questions & Being Judged 25:42 Hopelessness, Empowerment & Intervention 26:42 Fears About Losing Control & Institutionalization 27:32 Treatment Non-Compliance & Communication Gaps 28:35 Open Dialogue & Empowering Choices 29:13 Hidden Barriers to Communication 30:12 Communication Basics: Clarity and Directness 31:09 Asking Direct Questions & Advocating for the Client 32:55 Creating Accessible Environments 33:37 Finding Shared Interests & Setting a Positive Mood 34:47 Avoiding Jargon and Ensuring Understanding 35:40 Cultural Sensitivity & Individual Preferences 36:27 Fostering Privacy & Confidentiality 40:23 ACE: Ask, Collaborate, Empower 42:03 Goal-Setting & Addressing Barriers Together 43:01 Motivational Collaboration & Empowerment 44:08 Synergy and Win-Win Solutions 45:54 Effective Communication Techniques 47:48 Frequent Summarizing & Open-Ended Questions 48:47 Pacing Questions and Avoiding Confrontation 49:58 Alternative Perspectives & Teach Backs 51:06 Nonverbal Communication & Engagement 52:15 Dress, Presentation, and Self-Concept 53:05 Physical and Nutritional Health Insights 56:03 Building and Maintaining Rapport 57:14 Reflecting on Rapport in Practice 59:20 Key Takeaways & Applying to Everyday Life 01:00:29 Processing Loss When Rapport Ends 01:03:39 Growing Demand & Training Needs in Elder Care 01:05:32 Certification & Continuing Education Resources 01:05:43 Closing Remarks & Advocacy Tips Learn more about your ad choices. Visit megaphone.fm/adchoices
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.