In this episode of Digital.Decoded, Mario Pufahl and André Kiehne take a deep dive into the world of Voice AI – a topic that’s capturing attention not only in tech circles, but also in the SME sector.

• What makes today’s voice solutions so powerful?

• Which industries are already benefiting?

• And where are the ethical and security red lines?

Topics discussed include:

• Why “voice” could become the new “touch”

• How AI can imitate voices – and why that’s potentially dangerous

• What Gartner predicts about the future of Voice AI in customer service

• Which real-world use cases create actual value

• And whether avatars could really replace human coaches

A thought-provoking conversation about the opportunities, risks, and responsible use of voice technology.

🎧 Tune in now.

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📬 Contact:

Mario Pufahl – mario.pufahl@digitall.com

André Kiehne – andre@decode-forward.com

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www.linkedin.com/in/mariopufahl

www.linkedin.com/in/andrekiehne

📚 Check out the book "Digital Leadership – Leading Successful Transformation with Attitude, Culture, and Technology” by André Kiehne: Read the book

And discover Mario Pufahl’s books on sales management and performance: Author page