Summary

In this episode, Amy Ingle and Amber Schaffer discuss the intricacies of working in the medical spa industry, focusing on client management, expectations, and the challenges faced by injectors. Amber shares her journey from radiology to aesthetics, her passion for making clients feel confident, and the importance of setting boundaries with clients. The conversation delves into handling difficult clients, unrealistic expectations, and the strategies for maintaining a positive work environment. Amber also offers valuable advice for new med spa professionals and reflects on her aspirations for the future.

https://linktr.ee/sweetfaceinjector

IG @injector_perfector_dnp

Takeaways

• Amber's journey from radiology to aesthetics is inspiring.
• Setting boundaries with clients is crucial for injectors.
• Unrealistic client expectations can lead to dissatisfaction.
• Educating clients about procedures helps manage expectations.
• Laughter and positivity are essential in a spa environment.
• Firing a client may be necessary for personal well-being.
• Free marketing strategies can effectively grow a business.
• Client reviews significantly impact new client acquisition.
• Injectors must be prepared for difficult conversations.
• Continuous education is vital in the aesthetics industry.

Titles

• Navigating Client Expectations in Aesthetics
• The Art of Client Management in Medical Spas

Sound Bites

• "I love my job."
• "We learn every day."
• "I had to fire a client."

Chapters

00:00

Introduction and Background

01:14

NEWCHAPTER

02:52

Amber's Journey in the Medical Field

05:32

Client Expectations and Red Flags

08:19

Bizarre Client Requests and Unrealistic Expectations

10:44

Dealing with Difficult Clients

13:36

Setting Boundaries and Client Management

15:59

Firing Clients and Responsibility

18:41

Team Morale and Client Interactions

21:13

Advice for New Med Spa Professionals

23:32

Business Growth and Marketing Strategies