Welcome to the latest Pain Free Living podcast with your hosts Bob Allen (osteopath) and Clare Elsby (therapy coach).

In this episode, you’ll find out exactly what to expect in your first osteopathy session or therapy coaching consultation, from taking your case history to active listening, and everything in between.

Bob takes you behind the scenes of what really happens when someone walks through his clinic door. A thorough case history is at the heart of osteopathic diagnosis, and Bob explains why he gives each patient time to share their story in full.

This isn’t a quick “where does it hurt?” appointment. Instead, it’s about uncovering key details, like forgotten operations or old injuries. These are important things that are often forgotten but can completely change your treatment picture.

He explains why those one-size-fits-all YouTube exercise plans to fix your low back pain often miss the mark, and why understanding the individual always comes first.

Clare then brings the conversation online — literally. As a therapy coach, most of her sessions happen virtually, giving clients the comfort of their own curated space. She explains how a structured discovery session helps identify what’s really going on beneath the surface, when to signpost clients safely to GPs or mental health professionals, and how a professionally managed conversation differs from chatting with friends.

A major theme in this episode is active listening where space is created for you to feel genuinely heard, without interruption or judgment.

Both Clare and Bob emphasise that listening well isn’t passive; it’s the foundation for trust, accurate assessment, and meaningful change.

Whether you’re curious about seeing an osteopath for pain relief or considering therapy coaching to untangle life’s challenges, this episode demystifies the process and shows how both approaches share a common thread: understanding you.

🦴 A thorough case history is the foundation of accurate diagnosis and effective treatment.

👂 Active listening helps clients feel heard and supported — and leads to better outcomes

🧠 Online therapy coaching is flexible, confidential, and surprisingly powerful.

🧾 One-size-fits-all exercise plans often fall short — personalised care matters.

🤝 Different professions, one goal: helping you move forward with clarity and confidence.

Find out more about us and stay connected

😎 Learn more about Bob’s story https://bit.ly/BobsOsteoStory

🤩 Find out more about Clare’s work https://www.clareelsby.com/

📰 Sign up for our Pain Free Living newsletter https://bit.ly/PFL_newsletter_signup

🎙️ Connect with us on socials & podcast platforms https://linktr.ee/Painfreeliving