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Elevating Client Experience for Estheticians & Spa Owners

Elevating Client Experience for Estheticians & Spa Owners

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 🎙️ Elevating Client Experience for Estheticians and Spa Owners: The Power of a Clutter-Free Space & Quality Amenities📌 Episode SummaryMake your treatment room feel expensive (without spending much) using softer linens, clutter‑free design, thoughtful gestures, and hospitality that guests rave about.This week, Laura and Brandy show how to turn any treatment room into a calming, high‑end experience clients can feel the moment they walk in. They share linen picks that actually last, why flat sheets beat fitted on spa tables, and budget wins like Amazon for disposables (but not for skincare). You’ll hear clever décor swaps (hello, stylish canisters), how partnering with local artists fills bare walls and drives art sales, and hospitality rules of thumb—clear beverages, tidy snacks, and true concierge touches (yes, carry the guest’s basket between services). Plus, Laura’s pre‑booking prompts that do the selling for you, and Brandy has a sweet “tip of the week” poem about clearing space to clear your mind.⚙️ Equipment & Brands Mentioned* Quilts* Sposh Sheets (Moonstone)* Bojo Canisters that Laura loves* Pride gloves that Brandy loves⸻⏱️ Chapters* 00:00 Funny Stories and Personal Updates* 04:41 Professional Insights and Aesthetic Tips* 08:20 Location Changes and Business Challenges* 12:43 Lessons from Equipment Purchases* 18:23 Choosing Quality Linens and Towels* 23:19 The Importance of Consumables* 24:13 Maximizing Convenience with Amazon* 28:20 Setting Up Your Treatment Room for Success* 32:21 Creating an Elevated Client Experience* 39:12 Lessons Learned in Providing Quality Service⸻🧠 What You’ll Learn* Amazon is unbeatable for consumables due to price and speed.* Setting up a treatment room for flow is crucial for client comfort.* Creating an elevated experience can lead to higher client retention.* Quality consumables can enhance the overall service experience.* Being frugal can sometimes lead to missed opportunities for client satisfaction.* Having a well-organized treatment room improves efficiency.* Offering complimentary drinks can enhance the client experience.* Pre-booking appointments is essential for maintaining a busy schedule.* Attention to detail in service can lead to better gratuities.* Taking time off for self-care is important for business owners.* A clear space leads to a clearer mind, as emphasized in the tip of the week.* Navigating business challenges is part of the entrepreneurial journey.* Collaborating with local artists can enhance the spa's aesthetic and community ties.* Choosing the right linens can elevate the spa experience.⸻🔗 Resources & Mentions* Book an Appointment with Laura in Pasadena* Book an Appointment with Brandy in El Dorado* Book an Appointment with Brandy in Little Rock* Past Episode: Pretty Organized⸻💥 Connect with UsYouTube: @PrettySmartTooPodInstagram: @PrettySmartTooPodTikTok: @PrettySmartTooFacebook: Pretty Smart TooWebsite: prettysmarttoo.com⸻🙌 If You Loved This Episode…Please follow Pretty Smart Too on Apple Podcasts & YouTube. Reviews help more people in beauty and business find the show—and we love hearing what resonates with you!⸻🌈 KeywordsAmazon, local shopping, treatment room, client experience, consumables, esthetics, business tips, hospitality, elevated experience, quality products, ginger ale, community support, spa tips, social media, estheticians, business challenges, local artists, linens, consumables, Amazon shopping This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit prettysmarttoo.substack.com
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