Building trust isn’t just about listening — it’s about what you do next.

In Part 2 of his live talk, Dr. Josh Satterlee introduces the PATCH framework (Patient goals, Autonomy, Tailor, Communication basics, Humility) and shows how it transforms every patient interaction. From the 92-second rule for listening, to the dangers of interrupting too soon, Josh blends research with practical strategies you can apply right away.

In Part 2, you’ll learn:
✅ How to uncover patient goals and align them with your care plan
✅ Why offering autonomy increases follow-through and satisfaction
✅ The “92-second rule” and how it changes trust instantly
✅ Why pen and clipboard beat keyboard typing for active listening
✅ How texts and messages outperform emails for reminders and follow-ups
✅ A 4-part apology framework that can prevent complaints and lawsuits

This is the “how-to” playbook for turning communication into trust, and trust into long-term results.

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