In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa.

We discussed how Gareth was instrumental in making South Africa a leading location for this industry and what his legacy may be in future.

https://www.linkedin.com/in/garethmpritchard/

https://capebpo.org.za/

https://www.bpesa.org.za/

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https://www.linkedin.com/in/rodjonessouthafrica/

https://www.linkedin.com/in/david-rumble-4a4a09b/

https://www.linkedin.com/in/tracifreeman/

https://www.linkedin.com/in/peter-ryan-montreal/

https://www.linkedin.com/in/markhillary/

SUMMARY:

The CX Files podcast episode paid tribute to Gareth Pritchard, a pioneer in South Africa's outsourcing and customer experience industry. Gareth's vision united regional fragmentation, promoting "Brand South Africa" globally. His efforts, including skills development and investor engagement, significantly advanced the country's BPO sector. His international experience and charisma facilitated high-level connections and constructive dialogues. Gareth's legacy extends beyond South Africa, influencing the African BPO sector's growth. His personal touch and commitment to individual development left a lasting impact on the industry and the community.