Building Trust and Avoiding Bad Clients in 3PL | Fulfillment Unpacked
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Building Trust and Avoiding Bad Clients in 3PL | Fulfillment Unpacked
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About this listen
Running a 3PL isn’t about packing boxes—it’s about trust. In this episode of Fulfillment Unpacked, host Scott Harward talks with Seth Gilland and Gifford Pace from Fulfillment Strategies International (FSI) about the realities of running and scaling a 3PL.
Together, they unpack:
- Why fulfillment is never “slow” (and how missed deadlines destroy margin)
- How to build trust and long-term partnerships with clients
- The biggest red flags that warn a client is about to leave
- When to say no—and why walking away can protect your business
- The cultural shift from corporate logistics (UPS) to entrepreneurial 3PL
If you’re a 3PL operator, warehouse leader, or fulfillment professional, this conversation will help you avoid costly mistakes, strengthen client relationships, and run a smarter warehouse.
👉 Subscribe to Fulfillment Unpacked for more real stories, practical lessons, and strategies for warehouse leaders.