120 - Jeff Morgan and Kristi Burgess, JL Morgan and Associates
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120 - Jeff Morgan and Kristi Burgess, JL Morgan and Associates
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About this listen
Jeff Morgan and Kristi Burgess of JL Morgan and Associates join the latest episode of The Healthcare Badlands Podcast todiscuss the value of patient communication and assessment post discharge from hospitals and other healthcare organizations. More importantly, they focus on the improvements in quality and patient satisfaction in service to these same organizations. They also tackle the topic of what is the best method for higher scores - internal or outsource, and paper versus phone surveys.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.