550 - Chris Teasdale on Frustration & Mistrust Regarding Automated Customer Service
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550 - Chris Teasdale on Frustration & Mistrust Regarding Automated Customer Service
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About this listen
Etholle Davies fills in for Daniel Clewlow & Rory McGowan to speak to Chris Teasdale from Handelsbanken. They've conducted some new research regarding frustration and mistrust regarding automated customer service. In fact, a significant majority says they want the human touch back.
https://www.handelsbanken.co.uk/en/
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