Within the Trenches Ep 619 cover art

Within the Trenches Ep 619

Within the Trenches Ep 619

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About this listen

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

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Episode topics –

  • Charles' path from chef and EMT to emergency dispatcher

  • Translating soft skills and multitasking from the kitchen to the comms center

  • The intensity and training required to handle life-and-death calls

  • Handling emotional impact, tough calls, and support systems in dispatch

  • Key advice for new dispatchers and lessons learned from five years in the trenches

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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